Customer Success Lead

What we are building

At ecoplanet, we are redefining energy for tomorrow. Our mission: to turn energy management into a competitive advantage for every European company. We are building the operating system for the energy transition — reducing costs, increasing efficiency, and optimizing processes.

Why This Role Matters

TL;DR – We’re looking for a Lead Customer Success Manager who doesn’t just understand energy — but has lived it. Whether as an energy consultant working on client projects or as an energy manager who has built an EnMS yourself: you know what it takes to reduce consumption, comply with regulations, and align internal stakeholders.
At ecoplanet, you’ll combine your hands-on expertise with the technological capabilities of the ecoplanet product — working closely with customers, as a true partner, and delivering real impact.

Your Responsibilities

• Proactive management of a portfolio of mid-sized customers — from onboarding and adoption to long-term partnership
• Development of individual “Energy Champion” roadmaps per customer — aligned with regulatory requirements (e.g., EED, ISO 50001, EnMS obligations) and each customer’s ambition to optimize energy costs, in connection with their use of the ecoplanet cockpit
• Conducting business reviews and translating platform capabilities into measurable customer outcomes
• Close collaboration with customer-side energy managers — becoming their key sparring partner
• Acting as the internal voice of the customer — providing structured insights to Product, Sales, and Leadership
• Building and further developing a small CSM team while helping create scalable playbooks
• Identifying expansion opportunities within existing accounts in close coordination with the Sales team

What Sets You Up for Success

Must-haves:

• Energy background – one of the following paths:
  • Energy Consultant: 3–5+ years in energy consulting, with experience analyzing and optimizing energy consumption for industrial or mid-sized clients
  • Energy Manager: Proven experience building or operating an Energy Management System (EnMS) on the company side — ideally including ISO 50001 implementation or BAFA audit processes
• Regulatory expertise: Knowledge of relevant energy management system requirements (EED, ISO 50001, BAFA, etc.)
• Hands-on mindset: You work directly with customers — this is not a purely strategic oversight role, but one with real operational responsibility
• Strong communication skills: You can distill complexity — whether speaking with energy managers or executive leadership
• Fluent German (C2), strong English
  
  

Strong Plus / Highly Relevant:

• Leadership experience: Experience leading or mentoring a team — you set high standards and bring people along
• Experience using digital energy tools
• Experience in an early-stage or high-growth startup

What You Get

• Top-of-market team — work with some of the best in the industry
• Competitive compensation including VSOP
• Job bike, public transport ticket, Wellpass, and more
• Modern office in Munich
• Real impact: Your work helps mid-sized companies use energy as a strategic lever