Software Engineer II, Golang - (Logistics, Global Service Tech)

We are on the lookout for Software Engineer II (Golang) to join the Global Service Tech team in Logistics on our journey to provide guided help for customer support agents with Agent CoPilot.

In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.

At Delivery Hero, we are committed to providing our support agents with a seamless and efficient experience. Our Agents CoPilot plays a crucial role in achieving this goal by developing innovative solutions and technologies which helps agents to provide quality support to the customers.

• Collaborate with cross-functional teams to understand and address agents' pain points.

• Design and develop features that improve agents efficiency and performance.

• Implement and maintain scalable and reliable backend systems.

• Continuously monitor and optimize system performance.

• Stay up-to-date with the latest industry trends and technologies.

• Design and implement cutting-edge solutions that will transform the customer support industry.

• Craft and maintain world-class, high-traffic services and APIs in a team of experienced software engineers.

• Participate in code reviews and application debugging and diagnosis.

• Practice modern software development methodologies such as Continuous Delivery, TDD, and Scrum.

• Provide the best value for our stakeholders and customers by maintaining alignment with product vision.