Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at CyberArk, you will use your skillset to build key relationships with your customer base to ensure the CyberArk product implementation is completed successfully. It will be your responsibility to work proactively with customers to use outcome-based reporting and KPIs to show a return on investment. With this in place you will help to grow and build CyberArk’s footprint within your region.  A key part of the role is to partner with sales, SEs and Professional Services to ensure customer needs are met. You will be a trusted advisor on security and best practices. Prior experience with CyberArk Software solutions or relevant experience with enterprise applications, security management is an advantage.

Responsibilities:

• Establish a trusted adviser relationship with your customers and drive key relationships 
• Understand CyberArk products, their features, functions and understand how they can be used to address customers security concerns 
• Work closely with the customer to create, define and review success criteria 
• Conduct Quarterly business reviews to ensure successful outcomes are being  achieved from CyberArk solutions 
• Monitor customer support tickets to ensure SLAs are met 
• Track product adoption to ensure high retention rates 
• Define success plan for at-risk customers and execute in collaboration with functional team 
• Work closely with sales team on contract renewal, upsell, and cross-sell opportunities 
• Ability to manage complex customer relationships that may extend across multiple products and regions

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