Handling support tickets via written and phone communication
Supporting customers with product-related and general inquiries
Assisting with customer enablement activities
IT Operations & Account Support
Managing license adjustments (e.g. number of users, billing cycles)
Creating monthly reports for larger customers
Working with internal templates and tools
Knowledge Base & Help Center
Supporting the maintenance of Help Center content
Translating documentation and help articles from English to German
Sales-related Processes
Gaining insights into automation and process optimization in a SaaS environment
Your profile
Enrolled student (e.g. Business Administration, Business Informatics, Computer Science, or similar) at a German university or university of applied sciences
Structured, reliable, and service-oriented working style
Enjoy working with customers and cross-functional teams
Very good German and good English skills
Interest in SaaS products, IT-related processes, and digital tools
First experience in support, customer success, or operations is a plus, but not required
What you can expect of us
Hands-on experience in a growing SaaS company
Responsibility from day one and meaningful operational work
Flexible working hours that fit your studies
A collaborative, supportive, and international team
The opportunity to actively contribute to and improve processes