Application Product Manager - ITSM

We're Celonis, the global leader in Process Intelligence technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing AI, data and intelligence at the core of business processes - and for that, we need your help. Care to join us?

The Team:

The Celonis Business Apps IT team is a young team of product enthusiasts that focuses on developing best-in class Business Apps in the domain of IT. Business Apps are purpose-built solutions created for a specific line of business, addressing most impactful pain points in their respective domain. The apps are best practice examples of how Celonis is used in new, innovative ways that push the boundaries of our platform. The team has a great balance of technical skills to build solutions paired with a customer focus and product management mindset to create meaningful products widely adopted across our customer base.

The Role:

You will gain experience in IT and IT-related processes and act as the interface between customers, our Go-To-Market and our Product & Engineering teams, shaping the future of Celonis’ Business Apps in this domain. Take this chance to rethink the way companies run their IT  processes and help our customers to accelerate their value realization with Celonis.

The work you’ll do:

• Work closely with customers to understand their pain points in IT with a focus on IT Service Management and discovery of new process areas, with perspective to become the owner of an emerging process area
• Work together with the team on innovation topics like Infrastructure Mining, AI, Cybersecurity, IT Service Management, Enterprise Architecture and more
• Be involved in all steps within the product development lifecycle from ideation to product development to scaling solutions across all Celonis customers
• Use the Celonis Process Intelligence Platform hands-on to develop new, innovative solutions in the area of IT
• Collaborate with platform product managers and engineers to guide and influence feature development of the platform
• Work together with our UX team to define the user experience for our products

If you are passionate about IT, the Celonis technology, and what it can do for our customers, here's your chance to directly contribute to taking our Celonis Process Intelligence Platform to the next level.

The qualifications you need:

• Experience in Solution Engineering, Implementation Consulting, Business Analytics, Product Management, Operations Research or comparable roles
• Expert in data analysis including with tools native to the Celonis platform: SQL, PQL and Python
• Experience with IT Service Management processes & systems (ServiceNow, BMC, Jira)
• Experience with SAP ERP is a strong plus
• Experience with one of the following areas is a plus: Cyber Security, Infrastructure, AI, Enterprise Architecture
• Project management experience and excellent planning and organizational skills
• Creativity in problem solving, solution-oriented, self-motivated, able to work independently and collaborate well within and outside the team
• Excellent verbal and written communication skills and the willingness to work very closely with customers and cross-functional stakeholders
• Very good knowledge of spoken and written English (German is a plus)

What Celonis Can Offer You:

• Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
• Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
• Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more. Interns and working students explore your benefits here.
• Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.
• Connect and Belong: Find community and support through dedicated inclusion and belonging programs.
• Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
• Collaborate Globally: Join a dynamic, international team of talented individuals.
• Empowered Environment: Contribute your ideas in an open culture with autonomous teams.

About Us:

Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Celonis Inclusion Statement:

At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.

Your Privacy:

Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices

By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.

Please be aware of common job offer scams, impersonators and frauds. Learn more here.