Customer Value Manager (m/f/d)

Your mission

To anchor our vision as a category-defining platform with our customers, we are looking for a Customer Value Manager m/f/d. In this role, you will act as a strategic sparring partner and "Value Engineer" for the management and sales teams of our customers.
You will guide the customer from strategic implementation to operational excellence. Your mission is to ensure that our technology does not just digitize processes but delivers measurable commercial success (revenue) for our clients.

• Lead Strategic Workstreams: You manage the customer relationship from kickoff to measurable business outcomes. You plan and moderate kickoff events, define the success model in alignment with the client’s corporate strategy, and establish an operating cadence that ensures the sustainable implementation of Revenue Engineering.
• Translate Strategy into Use Cases: You translate abstract commercial goals (pipeline growth, win rates, market focus) into clear workflows and best practices. You ensure that teams don't just use our software, but actually make their daily work more effective through it.
• Enable Customer Excellence: You empower customers to successfully integrate Building Radar into their processes. Through tailored training (e.g., on Social Selling, Sales Sequencing, or cold calling) and hands-on guidance, you turn our customers' sales teams into high performers.
• Own the Commercial Relationship: You take full responsibility for customer retention and drive commercial expansion (upsell), based on realized customer value.
• Deliver Tangible Revenue Impact: You work trustfully with customers on their pipelines. Through targeted reviews and analyses, you identify bottlenecks and actively help customers achieve more deals and a measurable ROI.
• Be the Voice of the Customer: Develop a deep understanding of our software and work closely with our product team. You are the advocate for customer needs and directly influence our roadmap and innovation priorities.
• Become AI Native: Proactively identify opportunities to leverage AI to accelerate your own work and the processes of your customers. You actively contribute to our culture of high-velocity execution.

Your profile

You are a problem solver with a strong customer focus. You understand processes, can inspire people, and have the ambition to directly influence the business success of our customers.

We are looking for:

• Background: 1–3 years of professional experience in Customer Success at an ambitious B2B SaaS company OR in management consulting (Strategy, Inhouse, Boutique, IT).
• Consultative Mindset: You challenge the status quo and seek the best solution for the customer's business.
• Sales & Process Affinity: You enjoy sales topics and understand how modern sales organizations work (or have the drive to learn).
• Impact Orientation: Taking responsibility for high revenue (externally for customers as well as internally through retention/upsell) motivates you. You work data-driven and use insights to make measurable added value visible for customers.
• Communication & Presence: Outstanding presentation skills in German and English to confidently articulate complex value propositions to C-level stakeholders.
• Willingness to Travel: You enjoy conducting customer workshops and on-boardings on-site to strengthen personal relationships.
• Language: Fluency in German and English (both written and spoken) is a mandatory requirement.

Why us?

• Shape the Revolution: Work with cutting-edge technology to drive the digital transformation of the construction industry and leave a lasting impact.
• Worldwide Vibes: Join a highly motivated team of professionals from over 11 nations – we believe global diversity fuels creativity and innovation.
• Hybrid Work Model: Enjoy the perfect balance of team spirit in our office and the flexibility of working from home.
• Unlimited Vacation: We prioritize trust over control. Take the time you need to recharge and return with fresh ideas to tackle new challenges.
• Investing in Your Future (VWL): We support your long-term wealth building with up to €40/month (for full-time, permanent employees) paid directly into a savings plan of your choice.
• Financial Incentives: In addition to a fair base salary, we reward your success through variable compensation and special bonuses.
• Development Budget: We invest in your growth! You receive an annual development budget of €1,000 for training, tools, and professional courses.
• Cool Events: From mountain weekends and Oktoberfest visits to off-sites and go-kart racing – we believe in celebrating our success together.
• Sport is our Passion: Use our in-house gym or benefit from our EGYM Wellpass subsidy (we cover over 50%) to stay fit and healthy.
• You’ll Never Walk Alone: To ensure a smooth start, our Buddy Program pairs you with an experienced mentor during your onboarding.
• Family & Pet Friendly: We foster a warm and welcoming atmosphere for both your family and your four-legged friends.
• Referral Program: Help us grow! For every successful referral of a friend or acquaintance, you can earn a bonus of up to €1,000.