Customer Success Manager m/w/d

Your mission

As a Customer Success Manager (CS), you own customer success from onboarding through long-term value realization. You ensure fast time-to-value, drive product adoption, and act as a strategic sparring partner around Revenue Engineering.
Your work plays a critical role in strengthening customer retention and driving sustainable growth for Building Radar and its customers.

• New Client Onboarding & Time-to-Value: Lead customer kick-offs and onboarding with a clear focus on fast time-to-value, adoption, and long-term retention.
• Commercial Ownership & Renewals: Own the commercial health of your customer portfolio, including renewals, expansions, and proactive churn risk management.
• Trusted Customer Relationships: Build long-term, trusted relationships with key stakeholders, aligning customer goals with measurable business outcomes.
• Customer Needs Analysis & Value Realization: Act as a strategic sparring partner, translating customer needs into best practices and demonstrable revenue impact.
• Enablement, Training & Adoption: Deliver targeted training and enablement that drives product adoption and supports renewal and expansion readiness.
• Performance & Business Reviews: Review customer progress, pipeline performance, and usage data to surface risks and growth opportunities.
• Customer Advocacy & Product Feedback: Represent customer needs internally, working closely with Product to improve adoption, retention, and value delivery.
• Customer Success Team Collaboration: Contribute to CS processes and playbooks that improve retention, net revenue retention, and customer satisfaction.

Your profile

• Ideally, you already have sales or customer success experience in a SaaS company. 
• You enjoy creating a great customer experience in onboarding, implementing and applying revenue engineering in an unconventional setting.
• You can engage and inspire others. You can motivate client employees to do great things to create revenue together.
• Furthermore, you have the ability to quickly understand teams and their processes and find and implement approaches to improve them.
• Likewise, you are a talent for building relationships and bring diplomatic tact.
• Managing high turnover, externally and internally, is an incentive for you.
• In dealing with customers and colleagues, you are characterized by perseverance and readiness for action.
• You like to do workshops with our customers and perform their onboarding on site, therefore you are willing to travel from time to time.
• You are a strong communicator in German and English (fluent in written and spoken).

Why us?

Our Customer Success Team: 
Customer Success is the guiding principle of Building Radar. We can only be successful if our customers are. Therefore, become a member of our team! 

• We are passionate about creating value for our customers and finding creative solutions for technical and personal challenges.
• We are the point of contact for all topics related to process design and the execution of strategies in the proactive acquisition of our customers.
• We bring the party to the customer by anchoring complicated issues in our customers' minds and awakening their ambition in proactive acquisition with unusual concepts and great verve.

Why Building Radar? 

• Shape the Revolution: Work with cutting-edge technology to drive the digital transformation of the construction industry and leave a lasting impact.
• Worldwide Vibes: Join a highly motivated team of professionals from over 11 nations – we believe global diversity fuels creativity and innovation.
• Hybrid Work Model: Enjoy the perfect balance of team spirit in our office and the flexibility of working from home.
• Unlimited Vacation: We prioritize trust over control. Take the time you need to recharge and return with fresh ideas to tackle new challenges.
• Investing in Your Future (VWL): We support your long-term wealth building with up to €40/month (for full-time, permanent employees) paid directly into a savings plan of your choice.
• Financial Incentives: In addition to a fair base salary, we reward your success through variable compensation and special bonuses.
• Development Budget: We invest in your growth! You receive an annual development budget of €1,000 for training, tools, and professional courses.
• Cool Events: From mountain weekends and Oktoberfest visits to off-sites and go-kart racing – we believe in celebrating our success together.
• Sport is our Passion: Use our in-house gym or benefit from our EGYM Wellpass subsidy (we cover over 50%) to stay fit and healthy.
• You’ll Never Walk Alone: To ensure a smooth start, our Buddy Program pairs you with an experienced mentor during your onboarding.
• Family & Pet Friendly: We foster a warm and welcoming atmosphere for both your family and your four-legged friends.
• Referral Program: Help us grow! For every successful referral of a friend or acquaintance, you can earn a bonus of up to €1,000.