Barcel贸 Group is a family-owned company founded in 1931 by Sim贸n Barcel贸 in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms.
Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.
Currently, Barcel贸 Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service:
Royal Hideaway Luxury Hotels & Resorts
Barcel贸 Hotels & Resorts
Occidental Hotels & Resorts
Allegro Hotels
All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barcel贸 Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team!
What will you do?
Organizar todas las tareas propias del departamento de Recepci贸n con los clientes hospedados en el Hotel, desde antes de su llegada, durante su estancia y hasta la salida, y en concreto :
Formalizar las llegadas check in y bienvenida de clientes
Formalizar las salidas (check out ) y despedida de cliente
Atenci贸n al cliente tanto personal como telef贸nica, durante toda la estancia
Funciones de conserjer铆a y consigna
Revisi贸n de reservas
Auditor铆a nocturna
En general otras tareas encomendadas por el jefe de recepci贸n
What are we looking for?
Formaci贸n: Grado en Turismo, M谩ster en Marketing o similar. Imprescindible formaci贸n espec铆fica en calidad tur铆stica.
Experiencia: m铆nimo 2 a帽os en atenci贸n al cliente y calidad en sector Hotelero.
Idiomas: ingl茅s alto, valorable otros idiomas.
Se valorar谩n conocimientos en: ofim谩tica, hosteler铆a, CRM, normativa ISO.
Benefits for you?
*You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.
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Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barcel贸 Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career.
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We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join.
*You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barcel贸 Campus e-learning platform.
- We invite you to explore Barcel贸 Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future!
As one of our greatest challenges is ensuring your happiness, being part of the Barcel贸 Hotel Group team comes with additional advantages and benefits, including:
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Exclusive discounts on hotels and travel for you, your family, and friends.
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Access to a health insurance policy with numerous advantages and special conditions for the Barcel贸 group.
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Ongoing discounts with various companies related to leisure and free time.
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Special offers with product and service companies.
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Exclusive agreements with different training and business schools.