Customer Success Engineer (3D / GIS) (m/f/d)

Your mission

• Be the first point of contact for our B2B customers and partners on all “AVES Launcher” topics-from installation and workflow questions to data import/export and advanced troubleshooting.
• Diagnose, reproduce and resolve technical issues based on customer feedback; write small bug-fix patches in Python or C++to unblock customers, or work with Engineering on deeper fixes.
• Work closely with Product and Engineering to prioritize bugs and verify feature requests.
• Maintain and expand our knowledge base, how-to guides and video tutorials; provide structured feedback for continuous product & UX improvements.
• Proactively guide customers through Proof-of-Concept (PoC) phases: gather requirements, propose technical approaches, coordinate tests and ensure successful outcomes.
• Identifyupsell or cross-sell opportunities during customer interactions and collaborate with the Sales team to follow up.
• Drive continuous improvement by proactively identifying customer needs or solution gaps and communicating them internally to Product, Engineering or Sales.
• High-energy customer engagement: prepare meetings thoroughly, follow up proactively, and keep momentum in customer projects.

Your profile

• 2+ years in technical customer support, DevOps or software engineering-ideally supporting graphics, geospatial, gaming or SaaS products.
• Solid debugging skills and good knowledge of C++ and Python (required)
• Familiarity with 3D file formats and conversions,GIS workflows (e.g.QGIS),and 3D software (e.g.Unreal, Blender).
• Experience in using ticketing systems (e.g.Jira,ClickUp, GitHub Issues) and ability to read logs.
• Ability to recognize business opportunities in technical conversations and collaborate with Sales when relevant.
• Curious & innovative mindset: youexplore options beyond current features and proactively share ideas and improvements with the team.
• Strong ownership & initiative: you take responsibility, drive topics forward, and act pragmatically to help customers succeed.
• Solution-oriented problem solving: you challenge limitations, test approaches hands-on, and improve what can be done better.
• Clear communicationin English and German with empathetic approach to resolving customer problems. 

Why us?

• Open and supportive team culture, regular feedback loops, and a motivated team that shares a result driven and success-celebrating spirit.
• Continuous personal and professional growth through new challenges and responsibility from day one.
• Startup mentality with long-term prospects: Direct opportunities to contribute and actively shape our company and product – your work will make an impact!