Jira Configuration Specialist

The Service Request Management (SRM) Team is responsible for delivering and maintaining Avaloq's sophisticated Jira-based customer ticketing solution, which serves as the cornerstone of all development, change, test, and release management processes across the organisation. As the ticketing platform is utilised by every business unit within Avaloq, the team continuously evolves and adapts the system to align with evolving business requirements and to enhance operational efficiencies.

The team operates as a cohesive unit across globally distributed locations including Bioggio, Zurich, London, and Manila. Daily stand-ups facilitate close collaboration, expedite knowledge sharing, and enable rapid resolution of impediments, thereby maintaining consistently high standards of quality and responsiveness.

Your key tasks

• Plan, design, configure, and deploy global Atlassian-based ticketing systems, ensuring alignment with organisational requirements
• Automate, optimise, and continuously enhance existing solutions in partnership with the development team
• Coordinate and consolidate requirements from diverse user groups and external vendors
• Provide comprehensive communication, guidance, and training to internal and external stakeholders
• Collaborate effectively with product owners, software engineers, and fellow configuration specialists
• Lead and contribute to cross-functional projects within a complex systems environment