Company
Progyny Global
Location
Berlin, Germany
Employment type
Full-time
Seniority
Mid level
Primary category
Customer Success
Secondary category
Account Management
Posted date
16 Mar 2026
Valid through
15 May 2026
Who We Are
At Progyny Global, we are on a mission to make fertility, pregnancy, and family-forming care accessible worldwide. As part of Progyny Inc., we combine world-class clinical expertise with innovative technology to deliver inclusive, culturally competent support for families everywhere.
Role Overview
We are looking for an experienced and proactive Client Success Manager to join our growing team in Berlin. In this role, you will be responsible for building and maintaining strong relationships with employer clients, ensuring they receive exceptional value from Progyny’s global family-building benefits platform.
You will act as a trusted advisor to clients, supporting implementation, adoption, and ongoing engagement while collaborating closely with internal teams including Sales, Product, Marketing, and Clinical Operations. This is a highly collaborative role suited for someone who enjoys problem-solving, working cross-functionally, and driving client satisfaction and retention.
Required Skills & Experience
2+ years of experience in Client Success, Account Management, Customer Success, or Benefits Consulting.
Experience working with B2B clients, ideally in healthcare, HR tech, digital health, or employee benefits.
About You
You have excellent relationship-building and stakeholder management skills.
You enjoy collaborating across global teams and functions.
You thrive in a fast-paced, evolving startup environment.
You are proactive, organized, and comfortable managing multiple priorities.
Why Join Us
💰 Competitive Base Salary: From €55000 – €65000 per year.
🎯 Bonus Program & Company Equity: Bonuses and ownership opportunities to share in Progyny’s success.
👶 Fertility & Family-Building Benefits: Access to the Progyny Global Platform with a €5,000 benefits budget.
🧘 Mental Health Support: 1:1 psychologist sessions and wellness tools via Nilo Health.
🚲 Sustainable Mobility Benefit: Choice between a Dance e-bike subscription or a BVG public transport ticket.
💪 Urban Sports Club Discount: Access to discounted fitness and wellness activities.
🌴 Paid Leave: 30 days of paid leave per year.
🏡 Hybrid Work: Work from home up to two days per week.
✈️ Remote Work: Up to 8 weeks of remote work per year.
🍽️ Weekly Team Lunches: Team lunch every Thursday.
🐶 Dog Friendly office: Bring your dog to work.
We believe that great leaders come from diverse backgrounds. If you’re passionate about building high-performing teams, delivering world-class care, and shaping the future of global member experience, we’d love to hear from you.
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