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Job details
Company
Alsointern
Location
Berlin, Germany
Employment type
Other
Seniority
Mid level
Primary category
System Administration
Secondary category
Network Engineering
Posted date
5 May 2026
Valid through
Job description
Responsibilities
- Administration and operation of telephone systems (VoIP / IP telephony)
- Administration and operation of MS Teams telephony
- Administration and operation of call center solutions (Voxtron, MS Teams)
- Administration and operation of the Clobber reporting solution
- Installation, configuration, and maintenance of telecommunications systems and end devices (IP phones, softphones, gateways)
- Management of users, phone numbers, extensions, and routing rules
- Monitoring of the telephony infrastructure and analysis of malfunctions
- Fault diagnosis and troubleshooting for telephony issues
- Integration of telephone systems into existing IT infrastructures
- Collaboration with telecommunications providers and service providers
- Documentation of telephony systems and processes
- User support in 2nd-/3rd-level support
Requirements
- Completed training in the IT field, e.g., IT Specialist in System Integration, IT Systems Technician, or comparable qualification
- Experience with MS Teams telephony / IP telephony / VoIP systems / Voxtron call centers
- Experience with reporting using Clobber
- Experience with telephone systems (Cisco Call Manager)
- Basic knowledge of network administration (LAN, VLAN, firewall, routing)
- Experience with Windows servers and Active Directory
- Analytical mindset and structured approach to work
- Good communication and teamwork skills
- English
Desirable additional skills
- Knowledge of monitoring tools