Customer Solutions Account Executive, Professional Services

The Opportunity

From the moment you wake up in the morning until you go to bed at night consider the media you consume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product.

We have a fantastic opportunity for a Customer Solutions Account Executive – Professional Services to join our Sales Team based in Germany (Munich / Hamburg).

What you'll do

• Own the entire sales strategy and execution for your key customers, including territory & account planning, pipeline & opportunity management, and forecasting.
• Help shape Adobe Customer Solutions into a digital marketing consultancy with end-to-end capabilities to propose complex digital marketing use cases
• With your customers, build a vision of their Digital Transformation and our role to support it, growing into the role of a trusted advisor
• Negotiate and contract consulting engagements with customers to implement Adobe Digital Marketing solutions and improve the business value from existing implementations, and drive the sales process until closure
• Collaborate intensively with project delivery teams to facilitate the delivery of outcome-driven engagements that maximize customer value realization and ensure customer satisfaction through the achievement of customer business goals, turning each customer into a reference

What you’ll need to succeed

• 8-12 years of experience in Sales with focus on the Services / Consulting business
• Strong experience in performing sales planning and pipeline management
• Proven experience in negotiating engagement pricing and contractual agreements.
• Understanding of Custom Consulting (scoped engagements) as well as Subscription Services for Customer Support, Learning Services and outcome-based engagements that are focused on implementing or optimizing workflows in multiyear relationships
• Ability to demonstrate a comprehensive understanding and experience of value-based selling and contracting to large enterprises
• Developing and maintaining strong relationships at both C-level and functional levels
• The highest work standards and structured methodologies
• Ability to multi-task within tight time frames, and rapidly amend plans and tactics in response to changes in priority or situation
• Detailed planning and control skills
• Using internal resources and business partners to provide solutions to customers’ challenges
• Fluency in both German and English is mandatory

Additionally we would like to see

• Deep understanding of digital marketing or adjacent domains (e.g. CRM, E-Commerce), and the ability to leverage AI and agentic AI innovations to accelerate and scale customer outcomes
• Extensive and proven experience (Engagement Management, Project Management, Consulting Management)
• Proactive individual with a ‘‘can do’’ attitude who focuses and commits

As our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, https://blog.adobe.com/en/topics/adobe-life and explore the fantastic benefits we offer at Rewards.adobe.com.

Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.