Tribe Lead

The Tribe Lead’s responsibilities focus on driving actions that secure profitability, enable sustainable services, and ensure delivery excellence across the Tribe’s project portfolio. 

Business 

• Profitability - Monitor direct margin across the Tribe’s projects, track performance, and take corrective actions when delivery capacity and financial results are not aligned. 
• Conversion - Convert SQL30 opportunities into delivery engagements aligned with customer expectations. 
• Industry Knowledge - Ensure industry knowledge acquisition and retention within the Tribe. 
• Drive revenue growth with Business Development and Client Management, and support revenue retention with Client Partner for existing customers. 
• Sustainable Business Model – actively identify and shape opportunities for Consultancy and Services, partnering with BizTech Consultancy, Business Development, and Client Management to transition from FTE-based work toward Services-led engagements. 
• Customer satisfaction – engage regularly with clients, review project outcomes, and ensure feedback is collected, acted on, and reflected in improved delivery performance, measured through the cNPS objective. 

People 

• Functional staffing accountability – define project staffing needs, validate role fit, and ensure people are briefed on customer expectations and outputs, in collaboration with Chapter Capability Managers. 
• Monitor team satisfaction - through the Team Mood Score, ensuring risks to engagement and motivation are identified and addressed. 
• Plan succession for critical roles - within the Tribe and projects, ensuring continuity of delivery and reducing dependency on single points of failure. 
• Feedback and competence alignment – provide structured feedback to Chapter Managers on individual delivery performance, highlight skill gaps, and signal competence needs for recruitment or development. 

Operations 

• Delivery excellence – oversee project setup and execution, ensure risks are identified and mitigated early, and verify that Chapter best practices, processes, and tools are consistently applied  
• Ensure continuous forecast accuracy and actively contribute to the budgeting exercise at Tribe level. 
• Maintain a growth continuity plan for the Tribe, including preparation and support for a potential Tribe split when it reaches the defined threshold. 
• Act as the delivery escalation point for clients, ensuring issues are addressed and resolved in alignment with customer expectations and project objectives. 
• Operational efficiency – maintain accurate portfolio reporting, align pipeline with available capacity, and drive continuous improvements to optimize resource utilization and delivery outcomes (measured through Operations KPIs: RAG Status, Delivery Markers, Client Success Stories)