AY
Customer Service Manager – Schwerpunkt Quality Management (all genders)
Hamburg, GermanyPosted 14 days agoFull-time
Job details
Company
ABOUT YOU SE & Co. KG
Location
Hamburg, Germany
Employment type
Full-time
Seniority
Entry level
Primary category
Other
Posted date
13 Apr 2026
Valid through
Job description
- Collaboration with external service providers and their quality managers to ensure quality standards
- Continuous improvement of customer satisfaction and other quality-related KPIs
- Collaboration with the internal last-level team and other international teams to ensure quality
- Expansion and maintenance of the online support page
- Management of service providers within the scope of quality management and KPI development
- Development of quality dashboards in collaboration with other team members
- Further development of the quality concept
- Optimization of quality measurement
- Conducting regular calibration sessions internally and externally
- Process optimization in collaboration with internal and external stakeholders