Head of IT

1inch is the DeFi ecosystem building financial freedom for everyone. 1inch products help users and builders trade, hold and track digital assets - with the self-custody, comprehensive security and the intuitive user experience they need to unlock the potential of true crypto ownership. 1inch protocols and APIs provide core infrastructure across the DeFi industry and beyond.
So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team.
Location: We prioritise candidates who are based in Dubai then consider those working remotely in one of our European Hub Locations (UK, Spain or Germany).
1inch is the DeFi ecosystem building financial freedom for everyone. 1inch products help users and builders trade, hold and track digital assets - with the self-custody, comprehensive security and the intuitive user experience they need to unlock the potential of true crypto ownership. 1inch protocols and APIs provide core infrastructure across the DeFi industry and beyond.
So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team.
Location: We prioritise candidates who are based in Dubai then consider those working remotely in one of our European Hub Locations (UK, Spain or Germany).

As Head of IT, you will own and improve the company’s corporate IT environment so employees can work securely, efficiently, and with minimal friction. You will lead internal IT operations across service management, workplace technology, user access, equipment lifecycle, vendor management, and AI enablement for internal functions. Your role is to ensure core IT services are reliable, scalable, and well governed, while balancing user experience, security, innovation, and cost. You will work closely with People, Security, Finance, Legal, and department leads to support onboarding, offboarding, access control, procurement, and day-to-day IT operations across a global organization. You will also drive adoption of AI tools that improve productivity and workflows, while establishing clear guardrails for secure, compliant, and responsible use. This role is hands-on in execution, while also responsible for building structure, standards, and a long-term roadmap for the internal IT landscape.

Key responsibilities

Own the internal IT service management setup, including request handling, incident management, prioritization, and SLA tracking

Ensure employees receive timely, high-quality support for workplace technology and access-related needs

Define and improve support processes, service catalogues, and internal documentation

Monitor service performance and drive continuous improvement based on trends and feedback

Own the corporate IT landscape, including end-user tools, identity and access setup, collaboration systems, and workplace technology

Maintain a clear roadmap for tool standardization, lifecycle management, and process automation

Ensure core internal systems are reliable, secure, and fit for business needs

Oversee procurement, provisioning, tracking, and lifecycle management of company devices and related equipment

Ensure smooth onboarding, role changes, and offboarding through effective equipment and access processes

Maintain accurate IT asset inventory and clear ownership records

Define hardware standards and replacement cycles aligned with operational and budget needs

Manage relationships with IT vendors and service providers, including selection, renewals, performance reviews, and issue escalation

Support IT budget planning, cost control, and license optimization across the corporate IT stack

Drive adoption of approved AI tools and automation solutions that improve productivity, service quality, and operational efficiency

Establish guardrails for AI usage, including tool approval criteria, data handling standards, access controls, and coordination with Security, Legal, and relevant stakeholders

Lead and develop the corporate IT function, including prioritization, workload planning, and capability building

Partner with People, Finance, Legal, Security, and department leaders on company-wide IT needs

Translate business requirements into practical IT solutions, standards, and implementation plans

Job requirements

6-10+ years of experience in corporate IT, internal IT, workplace technology, or IT operations roles, including leadership responsibility

Proven experience owning or scaling IT service management and internal support operations in a growing technology company

Strong understanding of identity and access management, endpoint lifecycle management, SaaS administration, and collaboration tools

Experience with IT asset management, procurement processes, and vendor management

Track record of improving IT processes, documentation, automation, and service quality

Practical experience evaluating, rolling out, or governing AI tools for internal productivity or operational use cases

Ability to define pragmatic guardrails for AI adoption, including security, access, compliance, and acceptable use considerations

Ability to balance user experience, security, operational reliability, innovation, and cost efficiency

Experience working cross-functionally with People, Finance, Legal, Security, and business stakeholders

Hands-on, pragmatic mindset with the ability to switch between strategic planning and operational execution

Nice-to-Haves

Experience in Web3, crypto, or other fast-scaling international technology environments

Familiarity with MDM, SSO, device compliance, and zero-touch provisioning practices

Experience implementing or improving ITIL-based service management processes

Exposure to audit, compliance, or policy-driven IT control environments

Experience with automation for onboarding, access management, or IT support workflows