Job Title:
Cloud Solution Architect - AI solutions & Copilot Chat (F/M/D)
Job Description
We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey toward greater opportunities and brighter futures.
We are looking for a Cloud Solution Architect (CSA), specializing in AI solutions, who is passionate about driving our customers’ AI transformation journey with Copilot Chat, Agents, and M365 Copilot. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and ROI.
Responsibilities
- Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes.
- Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.
- Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
- Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
- Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.
- Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.
Required Qualifications:
- Language: Fluent in German and English, with strong written and verbal communication skills in both.
- Customer Facing Skills: Demonstrated ability to lead technical conversations and workshops with enterprise customers, manage requirements, and drive adoption of messaging and collaboration solutions. Strong advisory skills to translate business requirements into technical Exchange solutions that deliver value.
- Enterprise Environment Experience: Proven success working in large enterprise environments with complex organizational structures and compliance requirements. Ability to navigate and deliver results in matrixed organizations and to manage multiple stakeholders’ expectations.
- Bachelor's degree in computer science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- Copilot Expertise: Proven experience designing, implementing, and optimizing Microsoft 365 Copilot, Copilot Chat, and related AI-powered productivity solutions across enterprise customers.
- Agent Expertise: Hands-on experience designing and deploying AI agents that extend Copilot's functionality by acting as specialized AI assistants tailored to specific business domains — applying organizational knowledge and automation to streamline business processes, enhance decision-making, and improve efficiency.
- Technical Depth: Deep expertise (level 300+) in AI solution architecture
- Practical experience with both declarative agents (which utilize Copilot's AI infrastructure and orchestrator) and custom engine agents (which require custom orchestration, model selection, and external hosting).
- Customer Change Management Skills: Demonstrated ability to lead technical conversations and workshops with enterprise customers, manage requirements, and drive adoption of Copilot and AI solutions.
- Strong advisory skills to accelerate AI adoption and change management by creating business value and ROI — translating customer business challenges into actionable AI solutions and guiding stakeholders through organizational and cultural transformation.
- Experience with continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management, and ability to build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.
Preferred Qualifications (PQs)
- AI Solution Development Experience
- Programming & Automation
- Troubleshooting & Optimization: Strong troubleshooting capabilities in Copilot and AI agent deployments, including diagnosing integration errors, unexpected AI behavior, and performance bottlenecks.
- Security & Responsible AI: Solid understanding of security, compliance, and Responsible AI (RAI) practices for cloud-based AI solutions.
- Ecosystem Integration: Experience integrating Copilot and AI agents with the broader Microsoft 365 ecosystem and third-party systems.
- Additional Certifications/Skills: Relevant Microsoft certifications in AI and cloud technologies (e.g. AZ-305 for solution architects, Microsoft 365 Certified: Administrator Expert, or Azure AI and security certifications) are a plus. Certifications specific to AI engineering or upcoming Microsoft Copilot specializations are also beneficial.
Location:
DEU Work-at-Home Dusseldorf
Language Requirements:
Time Type:
Full time