Cloud Solution Architect (CSA)- AI Solutions & Copilot

Job Title:

Cloud Solution Architect (CSA)- AI Solutions & Copilot

Job Description

Justification
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Role Overview

We are seeking a highly skilled and experienced Cloud Solution Architect (CSA) specializing in AI solutions and Microsoft 365 Copilot. The ideal candidate will drive our customers’ AI transformation journey by leveraging Copilot Chat, AI Agents, and Microsoft 365 Copilot to unlock business value, improve productivity, and accelerate innovation. This is a customer-facing role that requires strong communication skills and the ability to engage with both technical and business stakeholders as a trusted advisor.

As a CSA, you will play a key role in helping enterprise customers adopt and scale AI solutions, guiding them through architectural design, implementation, and change management to achieve measurable ROI.

Note: Fluency in German and English (written and verbal)

Key Responsibilities

• Act as a trusted advisor, translating customer challenges into AI-driven solutions that deliver business value and ROI

• Lead architecture design and technical engagements focused on Copilot Chat, AI Agents, and Microsoft 365 Copilot

• Drive AI adoption and customer success, ensuring long-term usage and value realization

• Design and implement AI agents and Copilot solutions, including prompt engineering and workflow automation

• Support AI transformation initiatives, including adoption strategies and organizational change management

• Collaborate with sales, engineering, and delivery teams to identify growth opportunities and expansion scenarios

• Contribute to knowledge sharing, reusable IP, and best practices across the organization

• Continuously learn and stay current with AI technologies, Copilot capabilities, and industry trends.

Required Qualifications

• 10+ years of experience in cloud, IT consulting, architecture, or related technical roles.

• Proven experience in customer-facing roles, leading workshops, and technical discussions

• Strong experience working in enterprise environments with complex stakeholders.

Technical Expertise

• Hands-on experience with:

  • Microsoft 365 Copilot, Copilot Chat, and AI-powered productivity solutions

  • Designing and deploying AI agents (Copilot Studio, Agents Toolkit, low-code/pro-code tools)

• Strong understanding of:

  • AI architecture and foundation models

  • Prompt engineering and AI solution design

  • Microsoft Graph and enterprise data integration.

• Experience with:

  • Programming/scripting (e.g., Python, .NET, JavaScript, PowerShell)

  • AI frameworks (e.g., Semantic Kernel, LangChain)

  • Cloud and Microsoft 365 ecosystem (Teams, Outlook, SharePoint, etc.)

Additional Skills (Preferred)

• Experience building or customizing AI solutions and Copilot extensions

• Strong troubleshooting and optimization skills for AI deployments

• Knowledge of security, compliance, and Responsible AI practices

• Experience integrating AI solutions with enterprise systems and APIs

• Relevant Microsoft certifications in AI, Azure, or Microsoft 365.

What We’re Looking For

• Strong customer-centric mindset with the ability to drive adoption and change

• Excellent communication and stakeholder management skills

• Ability to explain complex AI concepts to both technical and non-technical audiences

• A proactive, growth-oriented mindset with a passion for AI innovation.

#WATH #Remote

Location:

DEU Work-at-Home

Language Requirements:

Time Type: