Client Implementation Analyst Lux (f/m/x)

Job Description:

The implementation team within RTM supports our clients with contractual documentation and the setup of Cash Management products. Our focus is on solution-oriented processing of client requests as part of holistic client support.

Client facing job. We are searching for an Implementation Analyst, who will be involved into projects for Corporate clients in our European Centre of Excellence Berlin. Primary focus will be on Corporate Cash Management products for Non-Banking Financial Institutions.

In this role you will be responsible for comprehensive client support during the onboarding process, incl. coordination with clients, documentation handling, technical setup in bank’s systems as well as coordination with various teams across countries and functions. You will also remain the key point of contact for any customer setup updates. The role implies close cooperation with clients, Sales and Relationship managers and therefore requires strong interpersonal skills and ability to manage expectations of multiple stakeholders.

What We Offer You

Joining Deutsche Bank means joining a global team transforming the world of finance. You’ll work alongside some of the industry’s top minds and build a valuable network that will support you to build the career you want. You will join a super multicultural and dynamic team, cherishing a friendly and supportive culture, where people are open and approachable.

The Implementation team is engaged in providing the widest range of Deutsche Bank’s Cash Management products and services to most relevant corporate clients ensuring that the bank covers all potential needs. The position is embedded into the newly created Relationship & Transaction Management (RTM) organization, which offers a wide set of career opportunities. We empower you to challenge existing processes and status quo and introduce new approaches and best practices.

Your Key Responsibilities

• Perform coordination and end‑to‑end implementation of clients to DB platforms and systems

• Act as liaison with the implementation managers in foreign countries and other dynamic Client Deal Team members. During the implementation phase the implementation manager leads the Client Deal Team, arranges and chairs (client) meetings, such as the kick‑off meeting and progress meetings

• Act also in internal meetings with stakeholders, in coordination with Sales, Customer Service and Coverage team

• Act on progress of the project: coordinate documentation to and from client, monitor the project and update client regularly. Be single point of contact for a client

• Perform product setup, including technical onboarding activities that are part of the cash management structure and coordinate these activities in foreign countries

• Coordinate flow of documentation to and from client, prepare contractual documentation, collect and verify the information received from clients

• Collaborate closely with other units within the bank and proactively drive projects to support RTM objectives (e.g., functional clarity, strengthening cross-departmental collaboration).

• Analise the existing processes and introduction of more efficient and lean practices

We look for talented and committed candidates striving for continuous improvement and pro‑active in introducing best practices from the market and enhancing client experience.

Your Skills and Experience

• Project Management skills and continuous improvement capabilities.

• Strong interpersonal and communication skills, verbally and written in English and French. Strong client focus.

• Ability to withstand stress, organize and set priorities to meet deadlines/targets whilst remaining responsive, calm and attentive to client needs; problem‑solving mindset.

• Ability to take full ownership and responsibility across the Cash Management organization, accurate, first‑time right attitude. Strong focus on solution delivery.

• Strong commitment to service excellence and high customer orientation.

• Make decisions with guidelines and policies to avoid risks.

• Excellent use of Microsoft Office and data mining abilities.

• High Degree certification in the economics areas will be an advantage.

• Background and / or experience in automation / AI will be considered as an advantage

What we offer

We provide you with a comprehensive portfolio of benefits and offerings to support both, your private and professional needs.

• Emotionally and mentally balanced
  A positive mind helps us master the challenges of everyday life – both professionally and privately. We offer consultation in difficult life situations as well as mental health awareness trainings.

• Physically thriving
  We support you in staying physically fit through an offering to maintain personal health and a professional environment. You can benefit from health check-ups; vaccination drives as well as advice on healthy living and nutrition.

• Socially connected
  Networking opens up new perspectives, helps us thrive professionally and personally as well as strengthens our self-confidence and well-being. You can benefit from PME family service, FitnessCenter Job, flexible working (e.g parttime, hybrid working, job tandem) as well as an extensive culture of diversity, equity and inclusion.

• Financially secure
  We provide you with financial security not only during your active career but also for the future. You can benefit from offerings such as pension plans, banking services, company bicycle or “Deutschlandticket”.

Since our offerings slightly vary across locations, please contact your recruiter with specific questions.

This job is available in full and parttime.

In case of any recruitment related questions, please get in touch with Philipp Maass.

Contact Philipp Maass: +49 151 18173970

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.