Team Lead Customer Service (f-m-d)

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality.  
 
The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$14.6 billion and around 49,000 employees in 2024. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.   

Our Customer Service team, based in our Headquarters in Winnenden (Stuttgart Area) is the central hub connecting our supply chain functions with the regional Sales Business Units and is currently looking for a:

Team Lead Customer Service (f-m-d)

• Lead the Customer Service team, ensuring efficient order-to-cash operations, timely claim resolution and high service standards.

• Monitor KPIs and drive continuous improvement initiatives.

• Improve service quality and process efficiency across regions, standardizing systems and processes (SAP & Salesforce Service Cloud).

• Act as liaison between headquarters, SBUs, logistics teams and external customers (f-m-d).

• Support Supply Chain projects through cross-functional coordination.

• Manage escalated cases with root cause analysis and corrective actions.

• Oversee return management across European logistics centers.

• Proven experience in customer service operations within manufacturing or B2B environments.

• Proven ability to lead, develop, and motivate teams.

• Solid knowledge of order-to-cash processes, logistics flows and claims management.

• Proficient in SAP (SD module preferred) and CRM systems (Salesforce Service Cloud desirable).

• Good command of German and English; additional European languages are an advantage.

• Willingness to travel as required by business needs (approximately 10%).

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At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!

Visit https://www.ttigroup.com to find out more about us