Working Student - Customer Success EMEA

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

Customer Success is a key role to ensure Workday’s customer happiness and success. The team are key players in the support of our customers on their Workday journey.They are advisors and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday.

They are responsible for handling a number of customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our Customer Base team.

About the Role

As a Working Student for Customer Success (CS) Operations, you will be the "engine room" supporting our EMEA Leadership team. You will help us stay organized, data-driven, and connected. This is a 12-month contract designed for a student who loves a mix of organizational coordination and data visualization.

1. Leadership & Coordination Support

• Meeting Logistics: Help prepare slide decks and templates for Quarterly Business Reviews (QBRs) and regional leadership calls.

• Tracking: Monitor the progress of ongoing CS initiatives (e.g., adoption programs) and gently nudge stakeholders for updates.

• Internal Comms: Help format newsletters and internal announcements to keep the EMEA team informed.

2. Data & Reporting (The "Ops" Side)

• Dashboard Maintenance: Update and refine existing Salesforce/Tableau dashboards to track customer health and renewal risks.

• Data Hygiene: Perform regular "health checks" on our CRM data to ensure our regional reporting is accurate.

• Ad-hoc Analysis: Pull basic reports to help leaders answer quick questions about segment performance.

3. Regional Programs

• Event Support: Assist in organizing materials for Regional User Groups (RUGs).

• Asset Management: Maintain our library of best-practice guides and customer-facing templates.

About You

Skills & Requirements

• Status: Currently enrolled in a Bachelor’s or Master’s program (Business, Data, or Tech-related).

• The "Toolbox": You are a "Power User" of PowerPoint and Excel (you know your way around a VLOOKUP or Pivot Table).

• Mindset: You don’t need to be an expert yet, but you must be detail-oriented. You’re the person who catches the typo in a slide and the error in a spreadsheet.

• Soft Skills: Proactive, independent, results-oriented, and creative in developing new process ideas

• Preferred: Experience with Salesforce or other CRM/CS tools is a plus

• Language: Business-fluent English is a must

• Location: This is a Munich-based position only

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

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