Working Student – Customer Education & Technical Content (all genders)

ABOUT TRADEBYTE

At Tradebyte, we work with the biggest players in e-commerce - from trendsetting fashion brands to major online retailers. Our goal is to create a workplace where everyone feels valued, supported, and empowered.

We offer flexible work schedules, professional development opportunities, and a real commitment to work-life balance. We embrace diverse perspectives and ensure that every voice is heard and respected, because you’re unique and that matters to us.

As we continue to grow, we’re looking for new colleagues who share our passion. Love what you do - do what you love. Join Tradebyte, an independent company within the Zalando Group!

THE ROLE & THE TEAM

As a vital part of our Customer Education team, you won’t just be "fixing typos", you’ll be the bridge between complex engineering and user success. You will maintain and update customer-facing documentation to ensure it is always complete and correct and, contribute to the further development of our online help portal by integrating diverse information formats.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Master the Product: Dive deep into our software tools to translate technical complexity into clear, user-centric manuals and guides.

• Own the Help Portal: Support the maintenance and strategic evolution of our online help center, ensuring a seamless self-service experience.

• Multimedia Content: Bridge the gap between text and video by enhancing video tutorials with structured documentation.

• Global Voice: Edit and translate high-impact texts in both German and English to keep our global user base informed.

• Innovation & Automation: Explore how AI tools and automation can streamline our documentation workflows and improve content delivery.

• The Ultimate Goal: Gain enough product mastery to independently draft comprehensive documentation for brand-new features from scratch.

WE’D LOVE TO MEET YOU IF

• Educational Background: You are currently enrolled in a degree program such as Technical Communication, UI/UX Design, IT/Computer Science, Digital Learning, or a related field.

• The "Tech Gene": You possess high tech-savviness and a genuine passion for how AI and automation are transforming the way we work and communicate.

• Precision Communication: You have a "way with words"—you can explain complex logic accurately, clearly, and concisely.

• Bilingual Skills: You are fluent in both German and English (written and spoken).

• Proactive Mindset: You are a self-starter who enjoys working independently but knows exactly when to sync with the team to stay on track.

OUR OFFER

Tradebyte provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model - work where it works for you within Germany or the UK, with occasional office attendance required for moments that matter. 

• Work from abroad for up to 30 working days a year

• 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Wellhub, formerly Gympass)

• Mental health support and coaching available

• Drive your development with our training offerings and biannual peer-to-peer review

*Benefits eligibility varies based on contract type and do not apply to all employee roles (e.g., working students, interns, etc.). For detailed information regarding your specific package, please reach out to people@tradebyte.com.