Company
ottobock
Location
Duderstadt, Germany
Employment type
Other
Seniority
Mid level
Primary category
Customer Service & Support
Posted date
20 Mar 2026
Valid through
19 May 2026
Are you passionate about supporting people in staying healthy throughout their working day – and do you want to actively contribute instead of just observing? Then you are exactly right for us!
Since 2018, SUITX by Ottobock has been developing innovative exoskeletons such as the IX Shoulder and IX Back Air, along with complementary technical solutions. Our mission is to enable people in physically demanding jobs to stay healthy and productive in the long term. Together, we are shaping the future of ergonomic workplaces.
As a Customer Service Coordinator SUITX (d/f/m), you will be the central point of contact for our international customers. You will support them from order entry through invoicing and ensure that our innovative solutions not only impress technically, but also deliver excellence throughout the entire service process.
With your structured and service-oriented approach, you will play a key role in strengthening customer satisfaction and loyalty while supporting our continued international growth.
Support our international customers from order entry to invoicing in close coordination with logistics and order management
Maintain direct contact with customers via phone, digital channels, or in person
Support our global sales team to ensure maximum customer satisfaction
Ensure first-level support for our global user base
Maintain customer master data and manage customer-specific ordering platforms
Coordinate international inbound and outbound shipments
Contribute to customer-specific projects in collaboration with Supply Chain Management
Manage dunning processes
Actively contribute to the continuous improvement of efficient and customer-oriented service processes
Successfully completed commercial training, ideally complemented by a degree or comparable qualification
Several years of professional experience in customer service or inside sales
Very good MS Office and SAP knowledge (especially SD/MM) and confident handling of common CRM systems
Technical understanding and interest in industrial, logistics, and trade environments
Strong process understanding and pronounced customer and service orientation
Fluent German and English skills; additional languages are a plus
Structured and goal-oriented working style
High level of personal responsibility, flexibility, and commitment
Strong communication and collaboration skills
A dynamic, start-up-like environment with an open “Du” culture
A passionate team dedicated to rethinking ergonomic workplaces
Responsibility from day one with significant creative freedom
Flexible and mobile working within an agile environment
Attractive compensation package
Open company culture with regular team events
Close international collaboration with development, marketing, sales, operations, and global partners
Structured onboarding and continuous development through our training portal