IT Service Owner Infrastructure (d/f/m)

Summary Statement

Global IT is the central partner of the global Ottobock business – we see ourselves as enablers and provide the full portfolio of infrastructure and applications to make the business even more successful.

In the role of Service Owner, you take on central responsibility for the quality and further development of global IT services in the Digital Workplace area. The services currently assigned to your future responsibility include Virtualization (Citrix), Telephony (Teams), Copilot (Chat/M365) and Domain Management, although there is flexibility – let’s shape it together!

The position can also be filled remotely within Germany.

Duties & Responsibilities

• You take end-to-end responsibility for several services in the Digital Workplace area

• You define and measure service quality using clear KPIs (e.g., availability, user satisfaction, security requirements) and derive targeted improvement measures

• You ensure stable and secure operations by effectively managing external service providers and clearly defining contractual and operational frameworks (e.g., SLAs, KPIs)

• You make decisions regarding the target technical architecture of your services – in close alignment with architecture and security teams

• You monitor and optimize service delivery costs, plan budgets, and shape global cost allocation models

• You continuously observe market trends and technological developments to identify innovation and change potential at an early stage

• You plan and coordinate transformation activities in your service area – both technical and organizational

• You work closely with other IT Service Owners to clearly define interfaces and ensure seamless end-user experiences

Qualifications

• You hold a university degree in Computer Science, Business Informatics, or a comparable field

• You bring several years of experience in the Digital Workplace environment, both from a technical and a service management perspective. Ideally, you have knowledge in Virtualization, Telephony, Microsoft Copilot, and Domain Management

• You have experience in the implementation, operation and continuous improvement of global IT services, particularly in collaboration with IT service providers

• You have solid knowledge of IT service management processes (e.g., ITIL), contract and provider management, as well as financial topics such as budgeting and cost control

• You communicate clearly and effectively – in both German and English – and enjoy working in teams and with international stakeholders

Benefits

• Attractive compensation including bonus and 30 days of vacation

• Flexible & family-friendly working time models (including remote work options)

• Individual development and training opportunities through the Ottobock Academy as well as external training programs

• An open company culture with regular team events and an exciting international work environment

• Corporate benefits, health management offerings, and many additional advantages waiting for you at Ottobock