Director, Solution Consulting Architect

ServiceNow is seeking Enterprise Architecture Leaders to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies to drive value and transformation from AI+Data+Workflow. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the “AI platform for Business Transformation” vision.  We act as technical leaders for our customers' most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best-in-class solutions. 

While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will collaborate with the Sales and Solution Consulting leaders to ensure that the team is deployed into the accounts and opportunities where they can have the most impact now and in the future. The Enterprise Architect Director will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners while providing guidance, coaching and quality assurance for the team itself. 

What you get to do in this role: 

• Lead a team of motivated, innovative and collaborative pre-sales Architects as they engage with our customers to find new ways to create value at scale - fostering agility and resilience to navigate change as ServiceNow continues to grow.. 

• Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow 

• Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape 

• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions. 

• Leverage the immediate and extended Enterprise Architecture team as a force multiplier, engaging effectively across multiple levels (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) throughout the customer journey to drive alignment and impact. 

• Work closely with ServiceNow’s strategic partners to co-create and position joint value propositions based on ServiceNow’s unique differentiators, ensuring our solutions remain relevant and impactful in the marketplace. 

• Understand the detail behind the ServiceNow and platform architecture and communicate it at various levels 

• Ensure the team work with our architecture development methods (Guided Architecture and LEAP), modelling approaches and architecture patterns for integration 

• Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey. 

• Provide thought leadership and collaborate with internal ServiceNow business units 

• Motivate the team to lead and contribute to the creation of best practices, white papers, workshops, etc. And market those both internally and externally to ServiceNow.