About the Role
Orchard Residential Care is a leading provider of children’s residential services in Ireland and this key role of Quality Assurance Coordinator will assist our teams in ensuring the best possible care and outcomes for children and young people we support is provided 24 hours a day, 365 days a year.
Reporting to the Quality Manager, this full-time role will be based from our Sligo office and be expected to travel to our residential services across the region. Candidates must be self-driven, focused, highly motivated, creative, and experienced with a passion for engaging with the people we support on a daily basis. Your role will be focused on ensuring that the care we provide meets the needs of the people we support and ensures their safety at all times.
Role Objectives
- To implement the quality systems in place in the residential services to ensure compliance with all relevant regulations and standards and promoting the best possible outcomes for the children and young people availing of our services.
- To participate in the audit schedule including on site audits in the residential centres and day service, provide detailed report and support the Managers with corrective actions and monitor progress through quality improvement plans.
- To work collaboratively with PICs and Regional Directors to support the delivery of a high quality service.
- To collect, analyse and monitor quality assurance data, KPIs and emerging trends, compile this information into reports, and present these to monthly quality meetings.
- Responsible for the production of the monthly quality report and preparation of the monthly Quality report.
- To support the revision of policies and procedures and the maintenance of the document control spreadsheet.
- To ask and receive feedback from all stakeholders in the service, develop advocacy groups and promote a culture of continuous quality improvement.
- To take a lead in the implementation of an electronic quality assurance system.
- To undertake an annual report of the company each year.
- To attend the bi-monthly Quality & Safety Board Sub Committee meetings and present reports and data for Orchard Residential Care.
This is not an exhaustive list of duties, there may be other duties that may be requested by the Managing Director or Quality Manager. This job description is subject to change with consultation with the post holder. The ideal candidate will:- Have a third level qualification in health, social care or quality management.
- Have at least one year experience working with in a social care setting, preferably in mainstream residential services
- Have experience implementing a quality system in a care environment.
- Have good knowledge of risk management and incident management & review.
- Have knowledge and experience in TUSLA regulations, standards and inspections.
- Have excellent communication and interpersonal skills, report writing skills and be proficient at managing records in electronic format and hard copy
- Must have valid Garda Clearance and valid Overseas Clearance (if applicant lived abroad for more than 6 months).
- Full Drivers licence with eligibility to drive in Ireland & access to a vehicle.
- Be eligible to work in Ireland without restriction.
IND
Benefits to working with Company
- Comprehensive induction process
- Extensive training programme
- On-going mentoring and support
- Competitive salary with increments
- Refer a friend initiative
- Orchard Values Champion Award
- Employee Assistance Programme (EAP)
- Internal career progression opportunities
- Bike to work scheme
- Education Assistance grants