Customer & Community Marketing Manager

Your mission

We’re looking for a Customer & Community Marketing Lead to own and evolve Neptune’s customer marketing and community strategy globally.
This is a hands-on, high-impact role for someone who enjoys both strategy and execution—someone who wants to build programs, not just oversee them. You’ll work closely with Customer Success, Product Marketing, Events, and Field teams to turn customers into advocates and communities into growth engines.
 
Key Responsibilities
Customer Marketing & Communications
You will lead Neptune’s customer marketing strategy and execution, including:

• Customer campaigns and programs (customer newsletters, product & release communications, lifecycle campaigns)
• Customer webinars and virtual events (product updates, roadmap sessions, best practices, peer stories)
• Ongoing customer communications that educate, engage, and reinforce value
• Close collaboration with Customer Success to support onboarding, adoption, retention, and expansion initiatives

Customer Advocacy & References
You will build and scale Neptune’s customer advocacy engine:

• Customer stories, testimonials, and case studies (written, video, and event-based)
• Customer speakers for Neptune and third-party events, webinars, and partner programs
• Customer reference programs in collaboration with Sales and Customer Success
• Long-term relationships with champions and power users

Community Marketing & Engagement
You will own Neptune’s community marketing strategy, including:

• Identifying, engaging, and growing relevant communities (SAP, low-code, developers, enterprise IT, business technologists)
• Managing and nurturing focus groups and customer communities
• Amplifying Neptune’s brand voice, thought leadership, and product narrative within those communities
• Working closely with Product, Engineering, and Customer teams to bring value-driven content into the community

Organic Social Presence (LinkedIn & YouTube)
You will own the strategy and execution of Neptune’s organic presence:

• LinkedIn (company and executive amplification in collaboration with leadership)
• YouTube (webinars, product stories, customer voices, thought leadership)
• Editorial planning, storytelling, and performance tracking (engagement, growth, relevance—not vanity metrics)

Your profile

Experience & Background

• 5–8+ years of experience in B2B tech marketing, ideally in enterprise software
• Experience in customer marketing, community marketing, or advocacy programs
• Background in enterprise low-code, application development, SAP ecosystem, or adjacent enterprise platforms is highly desirable
• Comfortable working cross-functionally with Customer Success, Product, Sales, and Leadership
• A builder mindset: willing to roll up your sleeves, wear multiple hats, and create from scratch
• Strong storyteller with a sharp eye for messaging, tone, and value articulation
• Organized, proactive, and able to balance multiple initiatives without losing momentum
• You want to own, build, and make an impact

 
Skills & Profile

• Strategic thinker with strong execution skills
• Comfortable owning a global strategy while being hands-on with delivery
• Strong project management and stakeholder alignment capabilities
• Data-driven mindset with the ability to translate performance into insights
• Excellent communication skills across local and global teams
• Able to work independently in a fast-growing, scaling organization

Why us?

• Build something meaningful at a fast-growing enterprise software company
• Own programs that directly impact customer value, advocacy, and growth
• Work with a highly collaborative, global team
• High autonomy, high trust, and real influence on how the brand shows up in the market
• Remote-first culture with strong global collaboration
• Health Insurance (Medical, Dental, Vision), covered 100% for employee, and 80% for dependents and no waiting period for participation 
• Insurance (Life, ADD, STD, LTD) 401k, vested immediately and no waiting period for participation 
• Paid Time Off (20 Days paid vacation accrued annually, 10 days of PTO, 8 Paid Holidays)