Customer Service agent (f/m/d)

Your mission

We are looking for a Customer Service Agent (f/m/d) to join our customer service team.

Remuneration : between 2000 and 2200 € gross per month
Monday to Friday
35-hour weekly 
permanent contract

Your tasks

As part of the Customer Service team, you will play a key role in the satisfaction and loyalty of our customers. You will be an essential point of contact to help our customers with their shipments made through our LetMeShip platform  while ensuring smooth communication between our different departments.

Your Key Responsibilities

• Advice and assistance to customers: You will support our customers in solving their problems related to shipments, by providing them with quick and appropriate solutions.
• Coordination with logistics partners: You collaborate with our partners' customer services to ensure the follow-up and smooth running of shipments.
• Quote management: You will develop and write quotes tailored to the specific needs of each customer.
• Internal communication: You are responsible for excellent communication between the different departments, in order to promote collaborative and efficient work.

What you need to succeed

• You are a person who is passionate about customer relations and has a strong orientation towards meeting customer needs.
• You have experience in the B2B approach in general and, ideally, knowledge of the transport or logistics sector would be a major asset.
• You know how to argue effectively to convince and reassure your interlocutors.
• You know how to prioritize the tasks entrusted to you
• You are comfortable on the phone and writing professional emails.
• You like to work in collaboration with your colleagues and are able to make quick and appropriate decisions independently.
• You are proficient in the Mac environment and have a good knowledge of digital tools.
• A good level of English is an added bonus.

Why ITA Logistics Group?

LetMeShip is the first online multi-carrier shipping platform dedicated to professionals in Europe. Founded in Germany in 2000, our company has been a market leader for more than 20 years and continues its international expansion, with subsidiaries in France, Switzerland, Austria, the Netherlands, Spain and Belgium.  We offer a dynamic, stimulating and caring work environment, within a company on a human scale, where the development of employees and customer satisfaction are at the heart of our priorities.

In addition to remuneration, we also offer meal vouchers as well as an advantageous company health insurance plan.

Your way to us

Position to be filled as soon as possible. To apply, send us your application. We will examine it very carefully and contact you. 

For more information about our company and to discover our opportunities, visit our website: https://www.letmeship.com/fr/carriere/

 Join us and be part of our success!