Customer Success Manager (m/f/d) in Berlin or Konstanz

Description

Too much data, not enough insight?
We get it. At KNIME, we build software that helps people clean, combine, and understand their data—fast, efficiently, and without code.

And with our focus on Data Analytics & AI, we empower everyone to turn complex challenges into clear, actionable insights.
You can help make that happen.

We’re not just an open-source data analytics company, we’re a fast-growing, globally recognized pioneer at the intersection of data and AI, with users across industries, an international team from 30+ nationalities, and a thriving open community.

Join us as a Customer Success Manager in Berlin or Konstanz* and help our customers turn data into value by building trusted relationships and supporting long-term success with KNIME.

Who you are

Customer-oriented: You like partnering closely with customers, taking the time to understand their objectives and challenges, and helping them realize real value from the product.

Trust-driven: You’re an attentive listener and clear communicator who builds relationships that are dependable, respectful, and built to last.

Solution-minded: With a strong sense of empathy and pragmatism, you turn customer feedback and needs into tangible actions and effective solutions.

Experienced & structured: You bring hands-on experience from a customer-facing role in a software or SaaS context, ideally covering topics like adoption, renewals, or account growth.

Team player: You collaborate naturally with Account Managers and fellow KNIMErs to create seamless and successful customer experiences.

Confident communicator: You are fluent in both English and German and feel comfortable engaging with a wide range of stakeholders.

That's the job

Customer journey support: Guide customers from first contact through onboarding and adoption, ensuring they get real value from KNIME.

Relationship management: Build and maintain strong relationships across multiple stakeholders within each customer organization.

Value delivery: Be the go-to person for customer questions, challenges, and opportunities, connecting the right internal resources when needed.

Growth partnership: Collaborate with Account Managers to support customer growth and long-term engagement with KNIME.

What we offer

Purpose-driven work: Help users and organizations succeed with an open, intuitive, and powerful data analytics platform.

Impact & ownership: Take responsibility for customer relationships while contributing to KNIME’s continued growth.

Collaboration & trust: Work in an open, international environment that values transparency and teamwork.

Learning: Grow alongside experienced colleagues who share knowledge and support continuous development.

Flexibility: Hybrid work options and flexible hours to support a healthy work-life balance.