Operations Intern

Your mission

As our Operations Intern, you’ll help execute and set-up the operating system across commercial operations and back-office operations.

You’ll help build the ops engine that powers the business, working hands-on with real customer cases while learning how a company runs end-to-end - from customer onboarding and tooling, to execution and documentation. You’ll process applications, keep systems clean, generate invoices, and turn messy reality into repeatable processes. This is a high-output role where reliability and speed matter.

It’s also a rare opportunity to learn how a startup actually operates from the inside at a very early stage - working closely with the founders and experienced operators. We’re looking for someone to start immediately for a 6-month internship.

Key Responsibilities:

Commercial Operations 

• Process customer applications: check captured information, track onboarding progress, move support tickets forward, and communicate with customers (email/phone) to resolve open items quickly.
• Maintain day-to-day CRM hygiene: keep contacts/companies/deals accurate, ensure required fields are filled.
• Help building and maintaining CRM workflows/automations to scale execution (e.g., task creation, reminders, stage-based actions, document-chasing flows, internal notifications).

Back Office Operations

• Prepare and pre-fill customer and internal documentation (onboarding packages, KYC/KYB sets, templates, declarations, internal forms).
• Generate and validate monthly credit-related invoices.
• Execute accounting operations tasks: prepare booking inputs, maintain supporting evidence, and ensure records are complete, consistent, and audit-ready.
• Maintain structured customer files and documentation trails (clean folders, naming conventions, completeness).

Process Building & Continuous Improvement

• Write and maintain SOPs, checklists, and templates so workflows become repeatable and faster over time.
• Spot bottlenecks in onboarding and backoffice execution and push practical improvements (reduce manual steps, improve data capture, tighten templates).
• Support ops projects end-to-end: analysis, reporting, workflow automations, data cleanups - and jumping in wherever needed.

Your profile

• Currently enrolled in a BSc/MSc (or recent graduate) in Business, Economics, Finance, or similar; Experience with agriculture is a plus.
• Language: Native German and strong English are required.
• Operational mindset: You like structured execution and you see patterns where the others see chaos. You’re practical, proactive, and not afraid to get your hands dirty.
• Customer-facing execution: Comfortable communicating with customers via email/phone.
• Tooling: Microsoft/Google Suite; CRM experience (ideally HubSpot) is a plus.
• Operational Accuracy: Comfortable working with documents, and numbers - high attention to detail.
• Execution: Fast, accurate, and reliable; can handle repetitive work without dropping quality.
• Availability: Berlin-based or willing to relocate; able to work on-site.

Why us?

• Ownership: Work directly with the founders with real impact on the company’s success.
• High-trust environment: Autonomy, accountability, and speed with a team that values clarity, execution, and entrepreneurial thinking.
• Competitive Salary.