Customer Success Manager (m/f/d)

Job Description

We are looking ​for an experienced and driven Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and maintaining long-term relationships with our clients, ensuring their success and satisfaction with our products and services.

Your mission

• Acting as the primary point of contact for our clients, building and maintaining strong relationships with key stakeholders
• Consulting and sharing of best practices for the implementation and digitisation of their access processes
• Support and training customers in configuring and using essentry
• Collaboration with internal teams to create an added value for our customers by supporting the sales team during sales pitches or by sharing insights with the product team to drive product adoption and development

Your profile

• Bachelor's degree in business, information technology, or a related field
• At least two years of professional experience in a customer-centric role; ideally in a VC-funded B2B startup or other high-performance environment
• Passion for process improvement and exceptional customer experience
• Affinity for technology and making data-driven decisions
• Excellent communication skills in German and English; ability to explain complex matters in a structured way

Why us?

• The chance to join a small and highly motivated team in an early stage company started by an experienced founding team with a successful track record and solid financing 
• Flat hierarchies and a pleasant, dynamic work environment 
• Plenty of responsibility and the chance to build a category leader
• Cooperation with reputable international customers