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Customer Support Employee (m/f/d)
Dresden, GermanyPosted 11 months agoFull-time
Customer Service & Support
Job details
Company
egocentric-systems-gmbh
Location
Dresden, Germany
Employment type
Full-time
Seniority
Mid level
Primary category
Customer Service & Support
Posted date
7 May 2025
Valid through
6 Jul 2025
Job description
Your mission
You are the first point of contact for our customers and support them with all aspects of our ticketing services.- Answering customer inquiries: By phone, email, and chat.
- Problem solving: Providing assistance with ticket questions, prices, and event details.
- Support with changes: Assisting with cancellations, rebookings, and alternative ticket options.
- Teamwork: Collaborating with colleagues to find optimal solutions.
Your profile
- Commercial training or comparable qualification.
- Ideally, initial experience in customer support (events/e-commerce).
- Strong customer focus and enjoyment of contact with people.
- Strong communication skills (telephone and written) and confident use of MS Office.
- Very good German skills, good English skills an advantage.
- Solution-oriented, patient, and able to work under pressure—even in stressful situations.
- A team player with an affinity for the event industry.
Why us?
- Lunch-Meal Bonus
- Exclusive tickets for events
- Personal development
- Regular team happenings