Senior CSM - Automation & Systems (German-speaking)

**We believe the best Customer Success teams automate everything that doesn’t require human judgment. **

At Wunder Mobility, we're hiring a Senior Customer Success Manager – Operations & Automation to design the systems, workflows, and tooling that allow our CS team to scale while still delivering strategic value to customers.

This role sits between Customer Success, Operations, and Automation. You’ll manage a small number of strategic accounts while designing the systems and workflows that allow our CS team to scale.

Wunder Mobility powers shared mobility worldwide. Our platform processes 2M+ rides per month and 30M API calls daily, supporting tens of thousands of vehicles across Europe, the US, and Asia.

Aufgaben

What You’ll Do

• Own a portfolio of enterprise and growth accounts, leading onboarding, adoption, renewals, and expansion.
• Redesign how Customer Success operates, identifying manual workflows and replacing them with scalable systems and automation.
• Build and optimize the CS tech stack (CRM, support tooling, product analytics) and ensure reliable data flows across systems.
• Implement automation across the customer lifecycle — onboarding, health monitoring, support triage, and renewal signals.
• Lead strategic customer conversations, including QBRs and executive workshops focused on measurable business outcomes.
• Turn customer insights into product impact, influencing roadmap priorities and improving the platform.

Qualifikation

What You Bring

• 5+ years of experience in Customer Success, Account Management, or Consulting in B2B SaaS.

• You instinctively look for process improvements and automation opportunities rather than solving the same problem manually twice.

• A proven track record in managing enterprise accounts and driving measurable business outcomes.

• Hands-on experience with CS and support tooling (e.g., HubSpot, Zendesk) and a strong appetite for integrating and optimizing these platforms.

• Familiarity with AI and automation tools - whether workflow automation platforms, AI agents (Claude Co-work), or similar.

• Strong understanding of SaaS metrics and customer lifecycle management.

• Excellent communication, presentation, and stakeholder management skills - you can run a polished executive QBR and jump into a workflow automation project in the same afternoon.

• Minimum C1 German language skills and strong business English.

• Comfortable operating in ambiguity and a high-ownership approach to your work.

• Experience building workflows using tools like Zapier, Make, HubSpot automation, Zendesk workflows, or similar is a strong plus.

Benefits

What You’ll Get

• Work closely with founders and senior leadership in a high-trust environment with fast decision cycles.

• Real ownership: shape how Customer Success operates at scale.

• Exposure to global operators running large real-world mobility systems.

• Hybrid/remote flexibility.

• 25 vacation days + workation options.

• Competitive compensation.

Send us your CV and, if you’d like, include a short note on why this role excites you and why you would be a great fit.

If you enjoy building systems, automating workflows, and helping customers succeed at scale, we’d love to hear from you.