Join us at Ventura TRAVEL – a group of specialized travel brands that unleash the adventurer in every person! At China Tours our mission is to make travelers experience the true China by offering amazing trips and unique experiences.
As our Travel Specialist, you'll be the first person to inspire our customers to travel to China with China Tours. As an expert with a true passion for China, you'll have the freedom to create and sell high-quality, authentic group trips to French-speaking clients, whereas we'll rely on you to manage smooth trip preparation and follow-up. You will provide excellent customer service to our French-speaking clients by email and over the phone.
You will report directly to our Brand Director and work in a growing international team surrounded by exceptional, caring, and passionate individuals. We thrive in our diversity and rely on the perspectives and knowledge of people from all backgrounds.
NOTE: The team is currently full, but we are growing fast, so we might have opportunities soon! Please keep in mind, we'll only consider applications written in English.
On daily basis you will
- Offer advice to our customers before and after the trip (by phone and e-mail).
- Provide a unique sales experience by phone and email that will help us to reach your goals.
- Get the best deal for China Tours and our clients, negotiating the services and prices with the local service providers.
- Be responsible for the presentation of our travel products (mainly on our website).
- Work on the content in French for the website, creating new material on a regular basis, or translating existing texts from English.
- Coordinate the reservations with our flight department and local service providers, and you ensure the extraordinary quality of the trips we offer.
- Develop new products for China Tours, where you get to design a trip from scratch.
The basics that you bring along
- You are passionate about being in contact with our clients (both by phone and via email).
- Great communication skills, both on a verbal and written level, in English, French (native level) & Chinese (a big plus).
- You are passionate about China and have travel experience in the country.
- You have a good understanding on how to sell a travel product.
- It's fun to be around you, and your future colleagues enjoy working with you.
- And last but not least: you bring a positive attitude and remain calm under stress.
You can impress us even more with
- Basic knowledge of Chinese is a big plus.
- Experience in tourism industry and especially tour-operator.
- Sales and customer service experience.
- Software skills.
What we promise you
- Participation in the overall profit of all of our brands, such as all of our employees.
- Development of your ideas with lots of freedom while giving you the support you deserve, you deserve trust and not bureaucracy.
- Possibility to learn & grow with us – we believe in constant development.
- No boredom: exciting challenges, each day will be different.
- Open & transparent company culture with weekly talks with the CEO and access to all the data you need.
- Option to work from our fun, central office in hip Berlin Kreuzkölln or a different location in Europe (full remote possible).
- Possibility to travel to another of our offices to work and personally meet other team members (i.e. we have offices in Bolivia, Peru, Ecuador and Colombia).
- Yearly 2-week-offsite, if we achieve our goals (so far we went to South Africa, Morocco, Mexico, Brasil & Costa Rica).
- Motivated and professional co-workers from all around the world, who want to grow just like you.
- We take the Ventura core values seriously, for example each quarter we have a Fun Day, A Fair Day and a Focus day.
Curious?
You are looking for a job you love and at the same time you come up to our requirements, are enthusiastic about the responsibilities for this position and on top of that share our values? Then, we are looking forward to receiving your application in English.
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Confidentiality & Diversity
Applications at Ventura TRAVEL are treated with strict confidentiality. We use a professional HR-Software which only grants access to your applications to HR, the Recruiting Manager and the interviewers. It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.