Sr. Director, Renewals & Customer Success - Enterprise (EMEA & APJ)

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

The Senior Director – Enterprise Renewals Account Management will act as a strategic leader and operational catalyst, driving retention and growth across the Americas enterprise portfolio, encompassing EMEA and APJ regions (Central, East, South, North-West).  Success will be measured by achieving renewal and new business targets, strengthening Net Revenue Retention (NRR), and cultivating a high-performance, results-driven culture.

What You’ll Do

• Strategic Coordination & Governance: Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies.
• Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence.
• Leading the team to reach Account Growth Quotas (Renewal + Expansion)
• Together with sales counterparts, owns forecasting accuracy for the pipeline and bookings 
• Creating win back plays for the Enterprise 
• Providing structured insights and customer and market trends in the Enterprise 
• Impactful Communication: Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights.
• Organizational Influence: Shape policies and frameworks for renewal governance, pricing strategies, renewals strategies and compliance across regions.
• Engage directly with customer C-Suite executives 
• Talent Development: Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.

What You’ll Bring

• 10+ years' experience leading successful Renewals, Sales or Customer Success Teams  
• Proven track record in enterprise sales leadership with a focus on renewals and customer lifecycle management.
• Strong business acumen and ability to navigate complex organizational structures.
• Expertise in negotiation, stakeholder engagement, and change management.
• Experience in SaaS or subscription-based business models preferred.

What You’ll Get 

• 30 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Statutory public health insurance with employer and employee contributions
• Statutory pension scheme with employer and employee contributions
• Statutory accident insurance fully funded by Veeam
• Supplemental pension plan with employer match and salary sacrifice option
• Supplemental accident insurance with 24/7 worldwide coverage
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

 

 

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