Senior Customer Success Manager

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

We are looking for a senior professional who understands how to independently drive account plans to solve customer core problems and pain points. You have a passion for technology, strategic problem-solving, and providing thought leadership. You are an execution powerhouse who can handle medium ARR customers with complex business needs and custom deployments. As a Sr. CSM, you play an important role in connecting the customer's needs to Sales, Product, Support, Renewals, Professional Services, and Engineering.

What you’ll be doing:

As a Senior Customer Success Manager, you will architect and execute complex value plans:

• You will use your consultative acumen to uncover customers' complex business objectives and core strategic problems. You will build trusted relationships at all levels and use consulting-style questions to discover the information needed to support them.
• You will use your expert-level product knowledge to prescribe and drive the adoption of best practices. You will create and own a Success Plan for each customer, containing appropriate plans to accelerate their adoption and value. You will work collaboratively to convey customer viewpoints and persuade them to understand Okta's value positioning.
• You will take ownership of your assigned Book of Business and independently design, plan, and execute comprehensive account strategies. You will lead complex, cross-functional efforts, remove blockers, and proactively solve highly complex, non-standard customer problems involving custom deployments.
• You will demonstrate value by connecting customer goals with Okta solutions and driving them to a place of successful and measurable outcomes. You will proactively identify and drive significant expansion opportunities (cross-sell, upsell) and make significant contributions to internal CS team initiatives.

You would be ideal for this role if you have:

• Experience: Typically requires 8+ years of related experience in a professional role with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience.
• Experience in customer success management, driving adoption of a technical platform.
• Success in working in and navigating enterprise environments, building trusted relationships at all levels.
• Experience in driving product adoption and expansion, through understanding the customer’s current situation and desired outcomes.
• The ability to operate in a fast-paced environment, manage multiple customers and projects, and solve problems.
• A growth mindset, the ability to take on feedback, and alignment with Okta core values.
• Technical Expectations: Secured Professional and Admin Certifications and have a deep familiarity with all products/SKUs and your customers' solutions.
• Flexibility to occasionally attend global meetings, training, and off-sites.

Travel up to 15%.

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What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

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