Enablement Team - Manager
The role is available for candidates based in London, Berlin, Paris, Amsterdam or Ghent willing to work in a hybrid environment.
Role:
To lead a team of enablement professionals in developing and executing strategic training and enablement programs that drive performance, productivity, and revenue growth across orgs such as Account Management, Field Sales, Inside Sales.
Key Responsibilities:
- Team Leadership & People Development
- Hire, mentor, and manage a high‑performing team of Enablement Managers.
- Oversee onboarding, performance management, and career development.
- Foster a culture of learning, accountability, and continuous improvement.
- Enablement Strategy & Planning
- Define and execute the overall enablement strategy aligned with business goals.
- Build and maintain the enablement roadmap.
- Prioritize initiatives based on business impact and resource capacity.
- Program & Content Management
- Oversee the design and delivery of scalable onboarding and ongoing training programs.
- Ensure high‑quality, up‑to‑date enablement content, playbooks, and certifications.
- Manage enablement tools (e.g., LMS, CRM‑related training) to support effective learning.
- Cross‑Functional & Stakeholder Collaboration
- Partner with Sales Leadership, Product, Marketing, and other teams to ensure alignment in messaging and strategy.
- Serve as the primary liaison between enablement and senior leadership.
- Gather field feedback to refine programs and improve relevance.
- Performance Measurement & Operational Excellence
- Define and track KPIs to measure program effectiveness and team performance.
- Analyze data to identify gaps, trends, and opportunities for improvement.
- Report on enablement impact, ROI, and capacity planning to senior leadership.
- Achieve OKRs agreed with leadership.
And a little bit of....
- Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.
KPI's
- Team OKR achievement rate
- On‑time delivery of programs, content, and initiatives
- Internal stakeholder satisfaction (Sales Leaders, Managers, Ops, Product, Marketing)
- Cross‑functional collaboration effectiveness (measured via feedback or project outcomes)
- Team engagement and retention
- Efficiency of resource allocation across teams, regions
- Number of field insights converted into actionable improvements
- Enablement team’s responsiveness to sales requests (SLA adherence)
What you'll bring
- 5-7 years experience in sales enablement, with at least 2-3 years in a leadership role managing enablement professionals;
- Experience developing and executing enablement strategies for multiple sales functions (Field Sales, Account Management, Customer Success) in global SaaS companies;
- Proven track record of building and scaling enablement programs that drive measurable business results;
- Experience in evaluating the effectiveness of learning and enablement programs and their impact on business critical metrics such as revenue growth, quota attainment, and retention rates;
- Experience in working with data to extract useful, actionable insights and building data-driven enablement strategies;
- Demonstrated success in managing, coaching, and developing enablement professionals.
Attributes + Skills
What will help you kick ass in this role?
- Strong leadership skills with the ability to motivate, inspire, and build high-performing enablement teams;
- Deep understanding of sales functions including Field Sales prospecting and deal closure, as well as Account Management retention and expansion strategies;
- Strategic thinking with the ability to define enablement vision, processes, and implement best practices at scale;
- Excellent stakeholder management skills with the ability to influence and collaborate with senior sales leadership;
- Strong analytical mindset with the ability to translate data insights into actionable enablement strategies;
- Exceptional presentation and communication skills with the ability to engage audiences at all levels of the organization;
- Ability to balance strategic planning with hands-on execution and team management responsibilities;
- Experience with sales methodologies, CRM systems (particularly Salesforce), and modern enablement technologies;
- Collaborative mindset with the ability to work cross-functionally across multiple regions and time zones;
- Adaptable and entrepreneurial approach to enablement in fast-paced, dynamic environments;
- Strong project management skills with the ability to manage multiple initiatives simultaneously.
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
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