Customer Success Manager

As part of our international Customer Success team, you’ll own a portfolio of customers in our scaled Customer Success setup. From the start, you’ll join a team already supporting German-speaking customers and help make sure they continue to see value from the platform.

After an onboarding period, you’ll run customer onboarding sessions, guide customers as they get started with the product, and keep a close eye on how each customer progresses. From there, you’ll take ownership of regular check-ins, support customers through challenges, and help them get more from what they’ve already bought.

There’s no fixed playbook. Customer needs vary, priorities shift, and not every situation comes with a neat answer. You’ll ask smart questions, stay calm when things change, and focus on what matters most for each customer.

Over time, you’ll become a trusted partner to your customers — someone they rely on not just for answers, but for direction.

What you’ll be doing

• Help customers get up and running and support strong adoption from day one

• Manage a portfolio of customers through regular outreach, meetings, and follow-ups

• Guide customers toward value, renewal, and long-term success

• Use CRM dashboards and customer insights to spot risks and opportunities

• Work closely with Product, Marketing, and Account Managers to improve the customer experience

• Contribute to webinars, one-to-many sessions, and other scaled Customer Success programs

What Success looks like

• After your onboarding period, you’re confidently running customer conversations and taking ownership of your portfolio

• Within your first year, you’re managing a scaled set of customer relationships and helping drive strong GRR and NRR

• You’re building trusted customer partnerships while contributing to adoption, retention, and long-term growth

What you bring

• You’ve worked in Customer Success, Account Management, or a similar customer-facing role

• You’re confident speaking with customers and comfortable leading conversations remotely

• You build relationships easily, communicate clearly, and know how to listen as well as guide

• You don’t need a perfect playbook to get started — you’re comfortable figuring things out as you go

• You speak German and English fluently and can support customers and work across teams

• Experience in SaaS, HR tech, or a fast-changing product environment will help, but isn’t essential

If this sounds like you, we’d love to hear from you!

Meet Rachel and Courtney, two teammates who bring energy, ideas, and heart to every customer conversation.

About us

Zensai is a growing global tech company creating a unique Human Success Platform—an AI-powered suite built natively into Microsoft 365 that helps people Learn, Engage, and Perform. We're here to support meaningful, measurable growth for individuals and businesses alike.