Senior Success Manager - Flagship Accounts (all genders) - Tradebyte Software GmbH

Disclaimer: Candidates may work remotely from anywhere within Germany or the United Kingdom.

ABOUT TRADEBYTE

At Tradebyte, we work with the biggest players in e-commerce - from trendsetting fashion brands to major online retailers. Our goal is to create a workplace where everyone feels valued, supported, and empowered.

Within our Flagship Accounts Unit, you will steer the success of Europe’s most recognizable fashion and sports brands as they scale their Digital Partner Programs. You’ll join a high-performance, cross-functional team that thrives on an open work structure and an incomparable spirit of collaboration.

We offer flexible work schedules, professional development opportunities, and a real commitment to work-life balance. We embrace diverse perspectives and ensure that every voice is heard and respected, because you’re unique and that matters to us.

As we continue to grow, we’re looking for new colleagues who share our passion. Love what you do - do what you love. Join Tradebyte, an independent company within the Zalando Group! 

THE ROLE & THE TEAM 

Become a vital part of our Flagship  Accounts Team with the focus of managing one of the global leading sports brands. In this high-visibility role, your ability to provide structure and leadership during critical moments will be key to Tradebyte’s Enterprise Growth.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING) 

• Strategic Business Owner: Act as the primary architect for our most high-profile international sports brands, steering their growth and ongoing development within the marketplace ecosystem.

• Commercial Leader: Define and drive the commercial roadmap, ensuring every strategic business milestone is backed by the necessary technical infrastructure and platform integrations.

• Drive the Feature & Optimization Roadmap: Deep-dive into complex technical setups to understand bottlenecks and drive feature improvements together with teammates that directly impact operational efficiency and GMV.

• Market Intelligence: Analyze your accounts, proactively recognize market trends, identify existing potentials and actively develop solutions for your customers

• Master the Data: Design sophisticated KPI dashboards and lead Quarterly Business Reviews (QBRs) that translate complex data into actionable executive-level strategies

• Navigate High-Stakes Complexity: Act as the "calm center" during high-pressure escalations, providing structured solutions and maintaining stakeholder confidence when the stakes are highest.

• Bridge the Gap: Function as a "translator" between commercial goals and technical execution, collaborating with product and engineering counterparts to prioritize client needs.

WE’D LOVE TO MEET YOU IF 

• You are a Seasoned Expert: You bring 4+ years of experience in Key Account Management, E-commerce, or Marketplace management, preferably within the sports or lifestyle sector.

• You are Resilient and Structured: You have a proven track record of staying composed and highly organized in high-pressure environments where rapid problem-solving is the norm

• You are a Growth Catalyst: You have an entrepreneurial mindset and a "hunter" instinct for identifying untapped potential within existing enterprise accounts.

• You are "Tech-Savvy":  You understand the "how" behind the "what"—technical subjects such as APIs, data feeds, and platform logic are familiar territory, and you enjoy getting your hands dirty to optimize a setup.

• You are an Elite Communicator: You can command a room of C-level executives just as easily as you can brainstorm with a product manager, tailoring your message perfectly to your audience.

• You are a Cross-Functional Leader: You thrive in agile, collaborative setups and know how to influence internal stakeholders to get things done for your client.

• Language Skills: You are fluent in English (written and spoken); German is a strong asset in our ecosystem but not a dealbreaker.

EMPLOYEE BENEFITS YOU’LL LOVE 

• You’ll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment

• Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)

• You’ll be given various learning and development opportunities to enhance your professional development

• Flexible working hours, home office options

• 27 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years

• We’ll help you commute to the office with zero emissions: through a rented company bike or by charging you electric car at our e-charging station

• Access to additional German or English classes to improve your language skills

• Visa support for our foreign employees relocating to Germany

• A variety of health offers to support your well-being, as well as free beverages and fruits