Visa Direct EU - Ecosystem Director

This client‑facing role engages Banks, Acquirers, PSPs, Processors, and Merchants and has a significant impact on Visa Directs performance and growth across Europe. The Director will work within a collaborative, fast‑paced team and partner closely with Strategy, Product, Risk, Compliance, and Technology to help scale Visa Direct adoption. They will work with Issuers and key Clients to identify, shape, and execute real‑time payment solutions that meet evolving market, client, and consumer needs and support Visa’s growth ambitions in the region.

The role includes responsibility for driving client enablement, supporting ecosystem expansion, and improving performance outcomes for Visa Direct. The ideal candidate combines structured thinking, technical understanding, good commercial judgement, and a solid knowledge of payments and processing. Strong influencing and relationship‑building skills are essential to support Visa Directs Payouts strategy and ensure clients can adopt and grow the service effectively.

Key responsibilities:

· Strategic Ownership & Ecosystem Leadership: Define, own, and execute the Europe‑wide ecosystem enablement and acceptance strategy for Visa Direct, across domestic and cross‑border flows. Shape multi‑year growth plans and OKRs covering enablement, acceptance, performance, and revenue outcomes

· Client & Market Enablement at Scale: Lead strategic engagement with European Issuers to deliver enablement, acceptance, and corridor expansion targets. Build and standardize scalable implementation frameworks for Fast Funds, OCT/AFT optimization, and new endpoint activation. Drive cross‑border acceptance growth, strengthening Visa’s regional value proposition and partner economics

· Performance Governance & Escalation Leadership: Establish and run performance governance across Issuers, addressing market readiness and acceptance challenges through cross‑functional action plans. Resolve escalated issues from Client Services, Product, Technology, and Risk by coordinating root‑cause analysis and structural fixes

· Product Influence & Requirements Definition: Define and champion European issuer‑specific product requirements; influence global product roadmaps based on regulatory, ecosystem, and client needs. Lead structured feedback loops to improve product performance, data quality, authorization/approval rates, and compliance metrics

· Program Management & Structural Acceleration: Lead priority regional programs (e.g., ecosystem standardization, onboarding acceleration, corridor expansion), mobilizing multi‑functional teams. Drive operational excellence through BPM‑led process optimization and automation (Power Platform, reporting, dashboards)

· Executive Support & Cross‑Functional Leadership: Provide second‑line executive support for complex clients and high‑impact issues. Collaborate closely with Visa Rules, Client Services, Risk, Compliance, Legal, Finance, and Technology to ensure readiness, scalability, and operational robustness

· Thought Leadership & Communication: Deliver high‑quality executive communications, insights, and recommendations for senior leadership. Represent Visa Direct Europe in internal and external forums, articulating ecosystem strategy and progress