Senior Service Owner M365/Copilot

At Vattenfall, we are committed to powering climate-smart living. As part of our digital transformation journey, we are embedding AI-driven solutions like Microsoft Copilot into our daily workflows to enhance productivity, collaboration, and innovation across the enterprise..

As the Senior Service Owner for Microsoft Co-Pilot embedded in M365, you will be end-to-end responsible for the delivery, development, and continuous improvement of the Microsoft Copilot services for all Vattenfall employees. You collaborate closely with your peers overseeing connected services, business representatives, technical experts and external partners.

We are seeking a visionary and hands-on Senior Service Owner to lead the integration and lifecycle management of Microsoft Copilot within our Microsoft 365 ecosystem. This role is pivotal in ensuring Copilot delivers measurable value to our users, aligns with business goals, remains fully compliant to European and national laws and evolves with new emerging AI capabilities.

Your area of responsibility

• Own and optimize the end-to-end service delivery of Microsoft Copilot across M365 applications (Outlook, Teams, SharePoint, Word, Excel, Loop, Copilot Agents)
• Drive adoption and usability improvements by collaborating with internal stakeholders and Microsoft product teams
• Manage financial aspects of the service, including budgeting, costing, charge-out and cost optimization
• Act as an escalation point for service-related issues; coordinate resolution with relevant teams, stakeholders as well as external partners
• Lead Copilot governance meetings and maintain a structured backlog of Copilot-related issues and use cases
• Ensure compliance with local data protection regulations, IT security, architecture and license management policies
• Advise on processes to maintain growing number of centrally deployed Copilot Agents.
• Facilitate user feedback loops, orchestrate the Vattenfall-wide Copilot Champion community and initiate continuous improvement initiatives
• Oversee rollout activities, upgrades, and adoption or training initiatives for Microsoft Copilot
• Communicate and promote Microsoft´s Copilot service offering to the wider Vattenfall community

Location   

The Service Owner can be based in Hamburg, Berlin, Stockholm or Amsterdam while some business travel to other Vattenfall locations are required.

A healthy balance between work and family is important to us and we enable therefore flexible workplace options, such as the possibility to work selectively from home.