About Vantage Data Centers
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Position Overview
The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facilities Engineers (CFEs) working on shift. This team is the face of Vantage to our customers and the guarantee of business continuity and excellence of Operations of our campus as well as the performance of our customer installations. Using a Computerized Maintenance Management System (CMMS) to plan and track maintenance activities, the Site Operations Department is responsible for all preventative and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure.
Position Overview
The Director, Site Operations owns the overall operations for one, or more, of our data center campuses and will directly manage a team of CFEs and/or manager-level positions. This position will interface with Reliability Engineering, Design Engineering & Construction and other resources to manage the overall campus. This position will manage the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the overall team.
Essential Job Functions
- Manage the operations and engineering functions at the property with the objectives of safely and effectively operating machinery and building systems
- Manage the site team to ensure a high-level customer experience and the excellence of operations
- Ensure availability and capacity targets are achieved and maintained for data centers and technical infrastructure for your assigned facility or facilities
- Encourage and foster a team-oriented environment through positive feedback
- Hold employees accountable on preventive/corrective maintenance of facilities equipment
- Ensure customers are satisfied and any issues with their services are resolved quickly and efficiently
- Must understand the engineering and operational aspects of the building systems and recognize system performance deficiencies immediately and respond to operational and emergency situations
- Ensure adequate training of all facility engineers and other personnel on electrical/mechanical equipment, system maintenance, repairs and operation
- Be responsible for the implementation and application of Vantage policies on site relating to safety, security, quality, and information systems
- Contribute to the documentation of crisis management of the site and application of its process
- Work in collaboration with Vantage Operations at country level on all aspects of maintenance activities of the technical installations
- Demonstrate and implement best practices for a smooth customer project implementation, with the aim of completing the project in accordance with the contract, at the agreed price and delivering all other contractual obligations fully
Duties
- Manage resources allocated to the site so that results relating to customer satisfaction, infrastructure reliability, site-level budget, key performance indicators are achieved according to guidelines given by Vantage
- Schedule, coordinate and oversee all maintenance vendors during maintenance and break/fix events
- Ensure personnel safety while protecting the facility’s critical equipment
- Work with peers and subordinates to develop required MOPs/SOPs
- Ensure all maintenance activities are performed in accordance with approved MOPs and the Vantage’s Mission Critical Facility work rules
- Ensure that the site is supported by the Vantage Operations and Best Practice standards and 100% compliant to all regulatory elements in force
- Contribute to the management of the deployment of tools and systems, in close collaboration with Vantage Operations and Vantage ICT
- Evaluate site continuity levels of service (or have them evaluated) on a regular basis
- Define and manage action plans developed to solve problems and weaknesses and improve current levels
- Organize maintenance activities so that they are implemented according to the annual prepared prevention program
- Minimize risks in terms of continuity of service and maximize efforts for a stronger reliability of the site and a more solid continuity of service
- Contribute to the calls and visits for tenders by the customers of the site and for prospects, when needed
- Support day-to-day activities in relation with Vantage Operations, collaborating with Company stakeholders
- Manage relationships between: Vantage Operations and any customer activities on site; and 3rd party suppliers, vendors, internal and external providers
- Ensure that third party supplier’s on site are motivated and dedicated to individual activity, according to clear objectives
- Participate in detailed follow-up of the capacity used for service availability and or for a future growth in relation to all technical installations of the site
- Participate in the definition of the site capacity increase roadmap (short and medium term) to anticipate any deficiency in terms of capacity
- Control and monitor the energy quality at the supplier's point of delivery on site, as well as the energy used on the site
- Be responsible and ensure the best Power Usage Efficiency (PUE) site, manage PUE projects, and report at the country level on progress on this KPI with regard to the targets
- Ensure the contract application and SLA tracking with the panel of suppliers / subcontractors on the site
- Help to positively evolve and support the growth of the national list of suppliers
- Working with your peers and the Vice President, Site Operations to determine appropriate team performance goals and manage those to completion
- Evaluate and manage performance reviews for all employees in your organization, seek out input from others and provide feedback and coaching to manage individuals and teams
- Protect and improve the value of our assets and ensure that building machinery and systems meet or exceed their expected lifespan
- Prepare operational and capital portions of the Site Operations budget
- Promote on the site any targeted ISO certification as a standard at the Group or country level and provide full support to the Vantage Quality & Safety Manager
- Produce a variety of reliable reports, data and metrics, including time recording in line with Company requests
- Be responsible for all documentation related to the operational activities of the site
Job Requirements
- Bachelor of Science degree in an Electrical or Mechanical or Technical background or equivalent experience required
- 10+ years of experience in facility/plant engineering and maintenance supervision, strongly preferred
- 10+ years of direct managerial experience and interpersonal skills, strongly preferred
- Experience in Data Center or Critical Infrastructure industries, strongly preferred
- Experience and knowledge of physical security in a critical environment, strongly preferred
- Able to plan, organize and prioritize workload to meet deadlines
- Strong communication skills (verbal and written) with the ability to communicate internally with team members as well as externally with vendors and other service providers
- Proven track record of managing through periods of significant people, process and technology change.
- Assertive and confident with a high level of personal and professional credibility
- Excellent planning and organisation skills with the ability to manage conflicting priorities and meet tight deadlines
- Assertive and confident and able to quickly build a high level of personal and professional credibility within the business and customer base
- Ability to lead and engage people in a fast-changing environment to achieve results through others.
- Ability to build strong relationships with a diverse range of stakeholders, influencing and negotiating at the most senior levels
- Work effectively in collaboration cross-functionally to achieve shared goals and deliver business objectives
- Confident decision maker, even with incomplete or limited information
- Candidates must possess reliable transportation for reporting to site, or for any emergencies
- Strong computer skills including proficiency with Microsoft desktop and server operating systems, as well as Microsoft Office 365
- Travel is expected to be less than 5%, occasionally for training purposes
- Potential employees must complete a background check successfully
- Has to be fluent in German and English
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.