Technical Support Engineer (m/f/x)

UP42 was founded in 2019 with a clear purpose: to transform how organizations order, access, and analyze Earth observation data. Our platform brings together the world’s leading geospatial providers, and offers a single touchpoint to access, manage, and process data at scale. From vegetation management and infrastructure monitoring to disaster response, UP42 helps organizations across industries find solutions to complex problems through Earth observation. Our expert support team and detailed documentation guide our users through every step. Since July 2025, UP42 has been a part of Neo Space Group.

Join our Technical Support team, where we bridge the gap between complex satellite imagery and real-world solutions. As a Technical Support Engineer (m/f/x), you will be at the heart of a unique marketplace, collaborating with global satellite data providers to help customers unlock the full potential of Earth Observation data. Your mission will be to provide exceptional technical support to our customers, tackling challenging issues and developing technical solutions. The key to success is being able to quickly gain an understanding of the UP42 platform, APIs and services. This role is perfect for a proactive problem-solver who wants to make a tangible impact by helping global customers unlock the full potential of Earth Observation data.

What you will do:

• Provide timely and effective technical support by taking full ownership of complex customer issues and driving them to resolution.

• Utilize your expertise in GIS and Remote Sensing to offer deep insights and technical guidance to our global customer base.

• Develop and deliver technical solutions to intricate customer problems, making use of your expertise in Python, API’s, GIS, and Remote Sensing.

• Collaborate cross-functionally with Engineering and Product teams to ensure critical customer challenges are prioritized and resolved.

• Conduct high-impact product demonstrations and lead customer onboarding to highlight the platform’s unique capabilities.

• Drive internal initiatives to implement best practices in customer support and improve internal processes.

• Represent the company at international industry conferences, building a valuable network of providers and expert users.

Here is a good summary of what we are looking for:

• Ability to explain technical details and requirements to both a technical and non-technical audiences, making complex concepts easy to understand

• Background in the GIS and Remote Sensing industry with a solid understanding of geospatial datasets

• Previous experience in a similar customer-facing role in technical support or technical consulting capacity

• Strong proficiency in Python scripting and hands-on application or script development experience 

• Experience working with APIs and integrating them into technical solutions

• Strong problem-solving skills and proactive approach to technical challenges

• High technical agility and the ability to master new tools and documentation independently

• Ability to build and maintain cross-functional relationships within the organization

• Excellent written and verbal communication skills in English

Bonus points if you bring:

• Passion for the satellite imagery industry and space technology

• Experience using AI tools to enhance productivity and workflows

• German language skills

Let us tell you why UP42 is a good choice:

• Let's disrupt the industry: You get the chance to shape the state-of-the-art geospatial processing platform and create a completely new planetary perspective.

• Let's stay flexible: We practice a hybrid working model - you can choose when to work from the comfort of your home or join your colleagues in our modern office in the heart of Kreuzberg, or even from a global place of your choice up to 90 days per year.

• Let's win as a team: We're an inspiring international team working in a fun and productive environment.

• Let's be fair: We offer a competitive salary package and other perks such as wellbeing initiatives, sponsored fitness subscriptions, educational budget for your personal development and public transportation discount - just to name a few.

• Let's enjoy the good side of life: Gather in regular team events as well as our global company parties twice a year.

• Let's think outside of the box: There are challenges and enough space for creativity and taking ownership.

Does this sound like a good next step into your geospatial career? If so, we look forward to receiving your application in English.

Our culture is one of belonging, where everyone feels welcome and where differences are celebrated. We seek to recruit the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background and/or belief—and strongly encourage people from underrepresented groups to apply. We also value more than the skills and experiences outlined in this job description. Even if you think you only fill 60% of the requirements for this role - we would still like to consider your application.