As a Product Care Application Engineer, you focus on the technical support, maintenance, and continuous improvement of existing battery system products. You act as a key interface between engineering, production, service, and customers to ensure product stability, quality, and customer satisfaction throughout the product lifecycle.
Your Responsibilities
- Providing technical advice and support to customers in selecting and integrating our battery and energy storage solutions
- Preparing RAMs, FMECs, LCC documents, operating manuals, bill of materials, etc., for our products
- Conducting functional, performance, and endurance tests, as well as analyzing measurement data to evaluate battery modules and systems
- Troubleshooting and systematic problem-solving for technical issues or field feedback
- Preparation of technical documentation, application guidelines, and test reports
- Conducting technical training sessions and workshops for customers, service teams, and internal teams
- Close collaboration with R&D and Quality Management to feed practical insights back into product development
- Supporting customer projects from technical clarification through to successful implementation
- Ensuring compliance with relevant standards, safety guidelines, and regulatory requirements
- Supporting sales with technical expertise during customer meetings and product design
Objectives of the position:
- Ensure optimal use and performance of battery systems at the customer site
- Increase customer satisfaction through expert technical support
- Contribute to the continuous improvement of product quality through field feedback and test analyses
- Strengthen technical expertise within the company through knowledge transfer and documentation
Requirements
- Technical degree or technical training (e.g., electrical engineering, mechatronics, energy engineering, battery technology)
- In-depth knowledge of battery technologies
- Experience with testing, measurement methods, and the evaluation of battery or electronic systems
- Knowledge of battery management systems and communication protocols (e.g., CAN)
- Familiarity with relevant norms and safety standards (e.g., UN38.3, IEC)
- Fluency in spoken and written German and English
- Analytical and solution-oriented thinking
- Strong customer and service orientation
- Communication and teamwork skills
- Independent, structured work style
- Willingness to travel occasionally
Benefits
- A motivated company with flat hierarchies and short decision-making processes.
- Permanent employment contract.
- Personal support and advice from a dedicated contact person at your branch.
- Stable working environment in an international company.
- Fair pay and company benefits.
- A modern working environment with high-quality technical equipment.
Does this sound like you, and are you interested in a varied range of tasks? Then apply now!