System Engineer (f/m/d)

About the role

This role will provide configuration and troubleshooting of Cloud/Virtualised Infrastructure, software and Operating Systems for clients to meet their technical requirements. This position will be working in-depth administration and troubleshooting of OS, apps, databases, backups, automation and resolving technical issues from customers in accordance with SLAs on a day-to-day basis.

The role will ensure our services are closely tailored to client needs, whilst also ensuring quality standards and acting as a point of technical and client escalation. 

What you'll be doing

• Providing service excellence to internal and/or external clients.

• Identifying problems and the solutions to resolve them.

• Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

• Analysing and synthesising information to understand issues, identify options, and support sound decision-making.

• Using knowledge of the AWS cloud to support a variety of systems deployed on AWS, utilising a variety of AWS cloud native technology implementations, e.g EC2, RDS, EKS, ECS, EFS, WAF, ELB, Lambda.

• Applying methods, processes, and solutions to configure and maintain a variety of applications, including Atlassian products - with a particular focus on Jira and Confluence, GitLab, Harness, Sonarqube and Adaptavist products across various platforms.

• Using knowledge of operating systems and storage to satisfy client specifications, maintain good levels of performance/resilience and troubleshoot issues that occur.

• Maintain and configure web servers to run a variety of application stacks at the highest level of performance and reliability.

• Apply knowledge of networking and security to satisfy client specifications, maintain agreed levels of service and troubleshoot network or security issues.

• Using knowledge of IaC, such as Ansible and Terraform, to manage infrastructure and system configurations.

• Applying methods, practices and policies to the design and management of databases.

• Use virtualisation and cloud technologies to provide resilient performance infrastructures to support client needs.

• Identifies potential challenges and risks, and develops contingency plans to deal with them.