Created in 1998,
CWT Solutions Group is the global consulting pillar of CWT, the leading Travel Management Company in Business Travel. Our department provides expert Travel & Expense consulting services to international clients. With a team of 160 consultants worldwide, we drive results through 4 lines of business: Data Insights, Supplier Management, Traveler Engagement and Mobility Consulting.CWT Solutions Group goes beyond traditional air, hotel and car rental supplier sourcing to provide our clients with the tools, processes and expertise in the new areas of traveler behavior, employee mobility, data and analytics. We help our clients to increase their savings, boost traveler satisfaction, and run more efficient and cost-effective travel programs.
As part of our value proposition, we offer
Travel Outsourcing Services, a new solution to our clients. We identify and provide our clients with the support they need to meet their travel objectives. In that sense, we support them on all travel related areas, from strategic roadmap definition to day-to-day operations.
As an
Outsourced OBT Consultant, you will be responsible for deploying our clients’ selected OBT Solution. You will therefore be involved in a very active project management role with a close cooperation with our clients’ internal teams and suppliers and will be responsible for managing the complete lifecycle of the clients’ online deployment project. In that sense, you will be accountable on the Customer’s Corporation objectives.
Scope & objectives
As Outsourced OBT Consultant for one of our key clients, you will be in charge of the following activities:
- Liaise with selected OBT providers and travel agencies for Online Booking Tool implementation
- Lead implementation projects on the client side, in collaboration with internal and external project participants (TMCs and OBTs) agreeing on roles/responsibilities, major deliverables, etc.
- Gather and interpret client technical requirements
- Work with technical teams to ensure all products are configured properly against client requirements
- Install optimal tool settings
- Provide consultative expertise to the client by guiding them through key decisions and trade-offs to respect agreed project scope and timeline
- Assess and communicate on potential for improvements
- Manage different stakeholders expectations, drive client deliverables
- Ensure correct project follow-up and tracking, providing regular updates on status and escalating issues in due time to maintain project control
- Identify client training needs & organize client specific training sessions
- Conduct training and product demonstrations to different stakeholders.
In addition, as part of the CWT Solutions group EMEA team, you will play a crucial role in participating in developing our consulting capabilities, innovations and deliverables. As necessary, regular travel might be required.
- You have acquired a 4- 5 years relevant experience in corporate travel management or you worked for OBT providers in close interaction with clients
- Minimum of 2 years’ experience of project management, implementing OBT solutions (Concur Travel module, KDS is a plus)
- You have demonstrated understanding of how OBT (Concur, KDS is a plus) works and you have a strong OBT technical knowledge
- You acquired proven project management skills including change management projects
- You are a strategic thinker, passionate about building and executing a program strategy within an organization
- You are able to work in a global and multicultural environment
- You like developing relationships and engaging with all stakeholders at all levels
- You are fluent in German and English (any other European language is a plus)
- You have excellent communication, presentation and organizational skills
- You have strong analytical skills
- You have strong knowledge of Microsoft Office