User Assistance Developer/Technical Writer (f/m/d)

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

As a User Assistance Developer/Technical Writer (f/m/d) in SAP’s Consumer Industries unit, you will join a highly skilled and supportive User Assistance team committed to fostering collaboration and professional growth. You’ll work closely with product owners, developers, UX designers, fellow user assistance developers, and translators to create and enhance user assistance content, as well as participate in content initiatives to ensure the highest possible quality of our deliverables. Day-to-day, you will explain complex technical features in easy-to-understand help content, follow SAP guidelines and best practices, support and contribute to user assistance goals, keep up with the latest trends in AI, and actively share and receive constructive feedback with your peers. You’ll thrive in an environment where teamwork and a growth mindset are valued and encouraged.

Last Mile Distribution, the product you will be supporting as a user assistance developer, enables manufacturers and suppliers of different consumer goods to coordinate all phases of the distribution process: from route preparation to route execution through to route settlement.

The solution provides an alternative distribution approach to centralized distribution and is especially suitable for consumer goods companies involved in the production of food and beverages.

 

You will :

• Plan, design, develop, and edit user assistance deliverables, including various types of documentation, user interface text, in-app help, and enablement materials across multiple media types
• Collaborate with subject-matter experts and participate in customer engagement activities to research and understand user information needs
• Acquire, analyze, and organize source information such as functional specifications and user stories
• Ensure content quality and consistency through proofreading, editing, usability testing, and compliance with localization and accessibility requirements
• Manage assigned sub-projects, track deliverables and milestones, and provide regular status updates to management or project leads
• Contribute to cross-functional projects and share industry knowledge related to user assistance tools, trends, and emerging technologies

 

What you bring:

• 3+ years of experience in writing and producing user assistance deliverables for software products and services
• University degree in technical writing, technical documentation, translation, or an equivalent field of study
• Excellent communication skills in English and German, both written and spoken
• Strong competence in DITA CCMS; experience in GitHub is a plus
• Attention to detail, organizational skills, and a passion for creating accessible, user-focused content
• Keen interest in leveraging AI in your daily work

 

You demonstrate strong self-management skills and take a proactive approach to your work. You have a proven ability to work effectively both independently and as a collaborative team player. You excel at building constructive relationships and working seamlessly with internal teams and stakeholders across the organization. You bring an open mindset with a willingness to learn and the ability to think outside the box when approaching challenges and opportunities.

 

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 440098  | Work Area: Software-User Experience  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid

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