Technical Expert Product Manager for Joule Orchestration (f/m/d)

 

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

 

What you’ll build

Joule is SAP’s generative AI enterprise copilot, natively embedded across our cloud portfolio to help every user work smarter, faster, and with confidence. As the Expert Product Manager for Joule, you will own the end‑to‑end product vision, roadmap, and outcomes for your product vertical. You will harmonize experiences across lines of Business, partner with AI platform, design, and engineering, and engage directly with customers to shape high‑value skills and agentic workflows. Your mission: deliver trusted, lovable capabilities that drive measurable business impact at scale.

 

What you bring

This role owns the distinct product vertical of Joule orchestration and is accountable for its end-to-end product strategy, including roadmap, backlog, and quarterly OKRs. The role leads intake, prioritization, and portfolio reviews for the vertical across lines of businesses and defines how the vertical contributes to the overall Joule experience. Acting as the connective tissue between customer needs and engineering execution, the role continuously navigates trade-offs with a strong data-driven mindset, always putting the user first. It applies product discovery practices to deeply understand user problems, validate solutions, and inform prioritization. The role drives prioritization of core capabilities relevant to the vertical—such as intent decomposition, orchestration logic, skill invocation, context propagation or memory handling —ensuring consistent, scalable adoption across key scenarios.

 

• 8+ years in product management for enterprise SaaS; 2+ years building/shipping AI capabilities, assistants, or agentic features.
• User & customers obsession: run CABs, present to executives, translate insights into clear priorities, PRDs, and launch plans.
• Metrics-and data-driven, structured, and decisive; excellent stakeholder management and influence without authority.
• Proven success owning cross-product roadmaps and delivering at scale in a matrixed, global organization.
• Deep understanding of LLM productization: data readiness, grounding/RAG, tool/function calling, prompt ops, evaluation, monitoring, and cost/perf trade-offs.
• Experience defining conversation UX, multi-turn flows, and quality bars; hands-on with offline/online evaluation and A/B testing.
• Strong data science and evaluation mindset: ability to design and run accuracy evaluations, work with golden datasets, define metrics and benchmarks, and partner with data scientists/engineers to continuously improve orchestration accuracy
• BS/MS in Computer Science/Engineering or related; MBA/PhD is a plus.

 

Where you belong

SAP's Business AI organization is committed to seamlessly integrating AI into all cloud applications, driving business processes, and creating remarkable business value. Join our international AI team, where innovation is nurtured, opportunities for personal development are plentiful, and exceptional colleagues collaborate globally.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 450496  | Work Area: Solution and Product Management  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid

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