e-commerce Key Account Manager (all genders)

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.  
Our mission is to bring health in people’s hands by making self-care as simple as it should be. For half a billion consumers worldwide – and counting.
At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan. 
B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com.

About the job:

Strategic Planning & Financial Objectives
• Co-develop annual and 3-year financial plans by brand and account with the Head of eCommerce.
• Deliver financial objectives, improve market share, and enhance customer P&L through effective annual negotiations.
Customer Relationship Management
•Build and maintain strong, long-term relationships with key e-retail partners using a collaborative, win-win approach.
•Own the end-to-end vertical business management process for assigned accounts.
Performance Marketing Integration
•Partner with the Performance Marketing team to adapt annual marketing plans for e-commerce.
•Activate full-funnel campaigns and improve ROI, CTR, and new-to-brand acquisition metrics.
Content Optimization
•Collaborate with Digital Content Manager to enhance product content (text, images, assets) across e-retailers.
•Establish a single source of truth for content leveraging PIM/DAM/Canvas systems.

Main responsibilities:

• Go-to-Market & Customer Strategy:

• Develop and implement account plans aligned with channel and brand objectives.

• Use category insights and digital marketing trends to create compelling selling stories.

• Accelerate lead time for new product launches and campaigns.

• Negotiation & Target Management:

• Negotiate annual contracts, product listings, and distribution expansions.

• Track and manage financial and operational KPIs to ensure executional excellence.

• Digital Content & Performance Marketing:

• Optimize conversion rates across e-retailers through improved content and UX.

• Drive campaign efficiency and ROI through data-driven performance marketing strategies.

About you: 

• Experience: 5+ years customer facing experience (e.g. Key Account Manager, Sales Manager, Category Management, Retail Buying) preferably in OTC/CHC or FMCG industry. 3+ years relevant experience in eRetail / E-Commerce or proven track record in e-commerce account management, digital content optimization, or performance marketing.

• Skills: Familiarity with MDM, PowerBI, SQL, PIM/DAM systems, e-retail analytics, and digital advertising platforms is desired.

• Education: University degree in Business, Business informatic, Marketing, Communications, Media.

• Languages: Excellent oral and written communication skills; fluent in written and spoken English and German. 

Why us?

At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.

We Are Challengers.
We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:

All In Together: We keep each other honest and have each other's backs.
Courageous: We break boundaries and take thoughtful risks with creativity.
Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.
Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.

Join us on our mission. Health. In your hands.
www.opella.com/en/careers

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