Customer Success Manager

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

 

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. 

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

 

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

 

YOUR IMPACT 

The Customer Success Account Manager is responsible for driving revenue growth by building and managing strategic accounts, long-term client relationships, and developing key business relationships. The role requires a strong focus on new business development, in addition to, up-selling and cross-selling to existing clients. This will be achieved through solution selling, account planning, prospecting to identify high-quality clients, qualifying and developing assigned accounts.  

 

• Implement sales tactics to achieve corporate revenue/profit goals aligned with Redwood’s expansion strategy.  
• Grow businesses with new and existing key customers maintaining long term relationships with accounts and maximizing cross-sales opportunities. 
•  Develop in-depth understanding of the client’s business, strategy, goals, pain points, challenges, market and value chain to drive customer-centric opportunities within key accounts.  
• Position Redwood as a business partner to address client goals within Digital, Business & Technology transformation areas, leveraging a consultative and value-driven selling approach.  
• Foster strong relationships with key client stakeholders, leveraging tactics to identify, engage, and maintain conversations that generate and drive deals through the sales process.  
• Demonstrate strong executive presence, networking and relationship building skills with top management of organizations of multiple levels to generate new opportunities.  
• Create proposals and negotiate deals, maintain an accurate pipeline of deals and reporting dashboard up to date.  
• Act as the key interface (account management) between the customer and all relevant service delivery areas (pre-sales, delivery, finance, etc.)  
• Help identify & manage risks within client engagements and solve conflicts coordinating actions across multiple stakeholders and departments as needed.  
• Be a reliable individual contributor and a great team player with a strong work ethic and openness for diversity. 
•  Execute presence and C-level/top-management relationship building skills that resulted in strong sales results from existing networks.

 

YOUR EXPERIENCE

• Experience in Business-to-Business and software sales background  
• Proven track record in Account Management 
• Possess initiative, business acumen, confidence, and a competitive attitude.  
• Demonstrated ability to provide solutions and change behavior in support of business goals and objectives.  
• Strong interpersonal skills to include verbal and written communication. 
• Adeptly handling complex and dynamic requirements and deadlines with minimum impact on job responsibilities. 
• Native-level or professional fluency (C1/C2) in German is essential, with the ability to navigate complex business conversations and written communications with ease.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

 

THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.
 

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Recruitment@Redwood.com